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Google review stars are not updating

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I recently received a negative review of 1 star on January 8, 2017.  Since receiving the review, I have worked with the review to resolve the problem they had with my service. On February 5, 2017, the reviewer agreed to delete the 1 star review.  My stars have updated to only 5 star review showing, but my rating is still a 4.9 instead of the previous 5 star rating I had.  I have attached a screenshot below.  Can someone tell me what the issue is? Can my rating be updated back to 5 stars?

reviewstars.png

https://www.google.com/maps/place/Buckhead+Bail+Bonding+of+Gwinnett+County/@34.032646,-84.0529007,17...

 

1 Expert replyverified_user

Re: Google review stars are not updating

Top Contributor
# 2
Top Contributor

Hi @Jason B

 

This is algorithmic and will take some time. I see it has now reverted back to the 5 star average.

 

And well done for working with the reviewer to resolve the issue, I wish other businesses actually realized this is the best way to build a business and a brand.

 

I will close of this thread now



Tim Capper, Google My Business Top Contributor
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