Google review stars are not updating
I recently received a negative review of 1 star on January 8, 2017. Since receiving the review, I have worked with the review to resolve the problem they had with my service. On February 5, 2017, the reviewer agreed to delete the 1 star review. My stars have updated to only 5 star review showing, but my rating is still a 4.9 instead of the previous 5 star rating I had. I have attached a screenshot below. Can someone tell me what the issue is? Can my rating be updated back to 5 stars?
Re: Google review stars are not updating
Hi @Jason B
This is algorithmic and will take some time. I see it has now reverted back to the 5 star average.
And well done for working with the reviewer to resolve the issue, I wish other businesses actually realized this is the best way to build a business and a brand.
I will close of this thread now
Tim Capper, Google My Business Top Contributor
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