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Google results pull up wrong business picture & info under our name

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi, a search of "Bayou Bend" always pulls up the name "Bayou Bend Collection and Gardens" but a picture, address, phone number, and information for a similarly named nearby apartment complex, "Bayou on the Bend."

 

I am the owner of the Google business page for Bayou Bend Collection and Gardens, but editing that information simply does not fix this problem--which causes a huge headache for both us and the nearby apartment complex.

 
How can we correct what Google keeps pulling up? I've tried Map Maker and suggesting edits, but nothing helps.
2 Expert replyverified_user

Re: Google results pull up wrong business picture & info under our

Top Contributor
# 2
Top Contributor

Hi @MF A

 

This is glitch in the matrix and I will escalate it for you.

 

Google is pulling your name and wiki extract but adding the lower half for the apartment address and details.

 

What you can do in the mean time:

 

Add a logo and header image to your business page >> at least people will be able to recognise if they landed on the wrong page

 

https://plus.google.com/107492484580048597498/about

 

Log into your page and add images. A post now and again won't go amiss either.

 

Add schema markup to your site, this will reinforce name and address

https://schema.org/Museum

 

 

I'll escalate now and hopefully they can get this sorted



Tim Capper, Google My Business Top Contributor
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Re: Google results pull up wrong business picture & info under our

Top Contributor
# 3
Top Contributor
I believe its the closest street view image to your address "5201 Memorial Dr, Houston, TX 77007"
Just apply a plain address search in GMaps for this address - will get the same building then
_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Google results pull up wrong business picture & info under our

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭
Thanks, but 5201 Memorial is the incorrect address for Bayou Bend Collection & Gardens, which Google is pulling in erroneously. It's actually 6003 Memorial Drive. 5201 is the address of the similarly named apartment complex.

Can you please clarify for me on what you mean by applying a plain address search?

Re: Google results pull up wrong business picture & info under our

Top Contributor
# 5
Top Contributor
https://goo.gl/maps/nnhChvn9qkx is a link to a "plain address search" for the street address "5201 Memorial Dr, Houston, TX 77007, USA"
_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Google results pull up wrong business picture & info under our

Top Contributor
# 6
Top Contributor

Hi @MF A

 

The address on your page is Correct

 

https://plus.google.com/107492484580048597498/about

 

screencapture (17).png

 

 

As i said in my original answer. Google is using 2 parts for the knowledge panel.

 

There is nothing you can do, and I have escalated and hopefully they can separate the data.

 

 



Tim Capper, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.

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Tim operates a bespoke Local SEO Consultancy in the UK, Online Ownership
Marked as Best Answer.
Solution
Accepted by topic author MF A
January 2016

Re: Google results pull up wrong business picture & info under our

Top Contributor
# 7
Top Contributor
Good News

Just heard back and a fix should be in place within the next 24 hrs



Tim Capper, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.

Find me on: Google+ | Twitter | Facebook | Linkedin
Tim operates a bespoke Local SEO Consultancy in the UK, Online Ownership

Re: Google results pull up wrong business picture & info under our

Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭
That is AMAZING! Thank you for whatever you did, because it solved this years-long headache :):):):)

Re: Google results pull up wrong business picture & info under our

Visitor ✭ ✭ ✭
# 9
Visitor ✭ ✭ ✭
Hi Tim, could you tell us how you 'escalate' something like this with Google?

or did you simply "Report a Problem" ?

Adam

Re: Google results pull up wrong business picture & info under our

Top Contributor
# 10
Top Contributor

Hi @Adam S

 

Create a new post.

 

Describe the problem / search term, business details,  add some screenshots, so we can clearly see where / what is wrong.

 

 



Tim Capper, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.

Find me on: Google+ | Twitter | Facebook | Linkedin
Tim operates a bespoke Local SEO Consultancy in the UK, Online Ownership