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Google pulling wrong picture of business listing

S
Visitor ✭ ✭ ✭
# 1
S
Visitor ✭ ✭ ✭

Hi,

 

 For some reason google recently pulled a random picture for our business (this happens when searching google maps). This is now an issue since its the front picture when you pull up our church and misrepresents our building.

 

How can I go ahead to remove this image?

Name: City Church International

 Website cci.church 

 

WrongPictureCCI

 

2 Expert replyverified_user

Re: Google pulling wrong picture of business listing

Top Contributor
# 2
Top Contributor

Hey @S

 

is this the page in question: https://plus.google.com/+CityChurchInternationalDallas?

 

If so please contact business support and request removing this photo form the search result.

Reason: you never specified it for your GoogleMyBusiness listing.

 

I btw and searching your church I dont get this photo shown up.

I get this different knowledge graph:

 

screenshot-www.google.de 2016-07-07 18-13-52.png

 

 

 

 

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Google pulling wrong picture of business listing

S
Visitor ✭ ✭ ✭
# 3
S
Visitor ✭ ✭ ✭
Hi Helmut,

Thank you for the quick reply. I know it's weird. Sometimes I see it and sometimes it doesn't come up. it mostly is on google maps
https://www.google.com/maps/place/City+Church+International/

Where do I contact business support?

Re: Google pulling wrong picture of business listing

Top Contributor
# 4
Top Contributor

@S

The best way to contact business support:
contactflow & request a call back
https://goo.gl/5iDTCU
Talk to a specialist

https://goo.gl/ahhzl0
Global Phone Support Hours:
You can request in many (maybe not all though) countries a call back of experts of business support by phone. This should be possible on official working days and during their the day time only - try it from 9 or 10 AM until 5 or 6 PM

 

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Google pulling wrong picture of business listing

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭
I also have the same problem, my website White Driving School also brings up a different picture of a guy with a beard, I don't have a beard plus the picture I put on there was of my car and sign writing

Re: Google pulling wrong picture of business listing

Top Contributor
# 6
Top Contributor

@Andy W

 

Please start your own thread providing there all information to understand and investigate your issue

 
1. Full business name
2. Current business address
3. Current telephone number
4. Google+ URL

This allows us to keep the forum organized and gives you the attention you need.
This ( https://www.en.advertisercommunity.com/t5/Google-My-Business/ct-p/GMB ) is our top level Community--from there, you can click into the board title that is most applicable for your issue. Once you're in an individual board, you can click on the red/pink + sign in the lower right corner of the screen to start a new topic.

 

 

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Google pulling wrong picture of business listing

Community Manager
# 7
Community Manager
This older thread has been closed to new replies. 
 
Should anyone have a new or unanswered question related to this topic, please start a new thread and post a clear, specific and detailed question that describes your particular situation.
 
This will improve the visibility of any new questions as well as help other forum members to understand your question fully, and answer it in a useful and effective way
 

To start a new thread, please go to the top level of the Google My Business Community, and from there, click on the board that is most closely related to your question. After that, you can click on the pink "+" sign in the lower right corner of the screen to start a new topic.

 

You may of course reference this older thread in your new post, if you wish.

 

When you post, please be sure to include the following information as well:

 

1. Full business name 

2. Current business address 

3. Current business telephone number 

4. Google+ URL 

 

Thank you.