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Google not removing obvious fake reviews from fake accounts.

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# 1
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My business https://www.google.co.uk/search?q=hiltop+motors&oq=hiltop+motors#lrd=0x48761ed35d493da9:0x8fb1092b11..., is under assualt from a single user posting numerous fake reviews. Why does Google make it so difficult to have obvious fake reviews removed. All reviews i have flagged for conflict of interest (as that seem the only appropriate response) result in nothing happening. How exactly does Google review flagged content? It does not seem to be done very well if they miss the obvious nature of these fraudulent reviews.

 

This user https://www.google.com/maps/contrib/104973378824140984740/reviews Is creating fake accounts and posting fake reviews based on an opinion of an issue that he has not had verified and refuses to allow anyone to verify or diagnose. Google removed two of them so far, then refused to remove an identical one with the same legal request.

 

https://www.google.com/maps/contrib/117836078477646994783/reviews/

 

Faked on Yell too Member since 05 Feb 2017 and we have never sold a product or service to this person or people associated to her.

 

https://www.yell.com/reviews/user/AmandaJ-62

 

Another fake review that brings me here. With a little research I uncovered this how fake this account and review actually is.

 

https://www.google.com/maps/contrib/112121914059718094296/reviews/

 

I mean come on Google, look at his profile picture. Th image itself has the filename Frank-200x300.jpg.

 

 

It is an obvious attempt to give credibility to a fraudulent account and how can Google not pick this up when reviewing flagged content.

 

This is where the picture comes from: http://www.oralsurgeonspc.com/meet-us/john-frank-dds/

 

The profile picture in this review https://www.google.com/maps/contrib/112121914059718094296/reviews/ is clearly fake and impersonating a customer to mislead reader of our reviews. At what point does google step up and allow us to have clearly fake and fraudulent reviews removed?

 

I just don't understand how it is so hard to have fake reviews removed. What is the point of replying to them if the user is fake. There seems to be two extremes. Flag the review and expect nothing to happen and the review process is clearly weak or file a legal request.

 

 

1 Expert replyverified_user

Re: Google not removing obvious fake reviews from fake accounts.

Top Contributor
# 2
Top Contributor

Hi @Hiltop Motors L

 

Unfortunately unless their accounts are connected in some way or you can prove the account is fake, then Google does not get involved in disputes.

 

Yep it sucks.

http://onlineownership.com/are-google-my-business-guidelines-algos-working/

 

I can certainly report the Alan Davis one because the image is clearly fake. Perhaps they will be able to connect the other accounts, but don't hold your breath.

 

 

 

 

 

 



Tim Capper, Google My Business Top Contributor
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March

Re: Google not removing obvious fake reviews from fake accounts.

Top Contributor
# 3
Top Contributor

Hi @Hiltop Motors L

 

They have removed the Alan Davis review.



Tim Capper, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.

Find me on: Google+ | Twitter | Facebook | Linkedin
Tim operates a bespoke Local SEO Consultancy in the UK, Online Ownership