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Google my business suspended//trouble reinstating

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi, I'm hoping someone can help me figure these suspension issues out because I am seriously at my wits end with this.


1. Full business name T&A TAN
2. Current business address 134 Grey St. East Aurora, NY 14052
3. Current telephone number (716) 714-6062
4. Google Maps URL,+East+Aurora,+NY+14052/data=!4m2!3m1!1s0x89d3a7dfc856f...
5. Website (if applicable)


I have been trying to get this Google My Business page running for about 2 months now. We are a small independently owned and operated tanning salon. There was another tanning salon at our current located, however they were bought out and the location was closed. We have been here (at location above) ever since.

When we signed up for the google my business the owner's gmail address was used. We did not use the company gmail address (I don't remember why but there was a reason for this). I uploaded some photos of the interior of the location to the GMB profile and applied for a verification postcard because the landline in the store cannot receive texts. While waiting for the postcard, I've been running our facebook page ( the instagram ( and created a web page using to keep it all in one place. I didn't do anything with the Google+ account.

After finally receiving the postcard, I typed in the verification code and was immediately suspended. I spoke with someone from Google who said we needed an image of the outside of the building with our business name on it. Okay fine, understandable. Got the image, and uploaded it to the GMB profile. I'm trying to re-apply to have the GMB profile unsuspended so that we can FINALLY have a presence on google. Every time I complete the GMB form for reinstatement I receive the same error email. That the Google+ profile URL is wrong. Do they want the Google+ URL for the business or the owner's email? The owner is NOT going to use his google+ account for this business. That is why there is a separate business email and Google+ account. I have tried both Google+ URLs (the business one : that I updated with relevant information and posts AND the owner's Google+ URL). I get the SAME error message regardless of the URL that I put in the google reinstatement form.
This is the Google+ URL for the business

I click on the Google+ apps from the drop down menu, which takes me to the homepage, then I click on profile and copy/paste the URL that comes up in the search bar.

I know consistency is big with Google so I have been using the same couple of images for our branding throughout the pages. It depends on size allowed and formatting which one I used. 

So my questions are: 1) which URL do they want?!?! and how do I find it? 2) should I have used the business gmail to create the GMB page in the first place? 3) If I try to start over now with a new GMB will that make more sense than trying to navigate between the owner's gmail address and the business one?

I'm just so confused. Why is this so difficult?!

Suggestions are greatly appreciated.



1 Expert replyverified_user

Google my business suspended//trouble reinstating

Top Contributor
# 2
Top Contributor

All you need to do is fill out the reinstatement form, for G+ just put in the field. In the notes state you do not have a G+ page. 

Ben Fisher, Google My Business Top Contributor
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