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Google maps displays wrong address for my business

[ Edited ]
Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hello,

My name is Magdalena and I am from XAPT Solutions Bulgaria. Recently we changed our address and therefore I need to chnge the info about it in Google Maps. However, the following problem occurs: I am the administrator of the company page in Google + and I have access to the account we have in Google My business. But Google My Business says that there are no locations related to this account. When I wanted to create one and found my company on the map with the old address info, a message showed up that said that this listing is verified by another account. I know which this account is - <edited by a Community Manager as noted below> , and I also have access to it. But when I access it and try to connect with Google My Business, it says that there is no listing related to this account.

Please help me, I have been trying almost two weeks now and nothing.

The new address is - 1612 Sofia, 40 bul. Akad. Ivan Evstr. Geshov, fl. 4. The phone number remains the same but the fax is not valid and must be removed.

 

The new company address is: 1612 Sofia, 40 bul. Akad. Ivan Evstr. Geshov, fl. 4, the phone number stays

Magdalena

 

Note: this post has been edited by a Community Manager, per Community Guidelines, in order to remove account specifics and/or personal contact information. This is done to protect account security and privacy.
1 Expert replyverified_user

Re: Google maps displays wrong address for my business

Top Contributor
# 2
Top Contributor

Hi @Megi T

 

Have you tried going direct to the business dashboard >> https://business.google.com/manage/

 

If it is not there, then you are certainly using the incorrect account that was used to verify the business page.

 

If its not there and no one in the company has the account details, then you will need to start the regain ownership procedure.

 

http://onlineownership.com/claim-ownership-of-a-verified-google-business-page/

 

Part of the process is emailing the current owner and asking for ownership transfer, hopefully someone will get this and contact you.

 

 



Tim Capper, Google My Business Top Contributor
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Re: Google maps displays wrong address for my business

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Hello

I have tried going to the ddashboard directly and it asks me to import location. If I do that woth the correct address now, will it change on Google Maps?

Re: Google maps displays wrong address for my business

Top Contributor
# 4
Top Contributor
No

So that means you do not have access to the business page. I recommend starting the process of claiming ownership.

But ask around the office first, it will save a whole lot of hassle.



Tim Capper, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.

Find me on: Google+ | Twitter | Facebook | Linkedin
Tim operates a bespoke Local SEO Consultancy in the UK, Online Ownership