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Google is sending people to our old address# when they search for directions

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Google is sending people to our old address. when they search for directions. How can we stop this?

 

 

1 Expert replyverified_user

Re: Google is sending people to our old address# when they search for directions

Top Contributor
# 2
Top Contributor

@Debra W

 

a good start would be to provide here a link to the business in questionon GMaps.

 

I'm guessing it's the same issue we know from other threads and to fix only by Google if we escalate the issue to them.

Will do this only based on the (from you) requested info.

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Google is sending people to our old address# when they search for directions

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Hi,

The business in question is Babyland Norwich.

Here is a link -https://www.google.co.uk/maps/dir/Norwich+NR1+3SG/babyland+norwich/@52.6288605,1.289263,14z/data=!3m...

As you can see, Babyland Norwich is marked in the right location however google sends people away from our new location to our old location.

Thanks

Re: Google is sending people to our old address# when they search for directions

[ Edited ]
Top Contributor
# 4
Top Contributor

Thanks @Debra W

 

This link of a direction from the business to its own address shows bit better your issue 

See the below screen capture:

Screenshot 2016-04-09 at 18.08.07.png

 

Will request to fix the matter now.

 

direction correcting request ("Babyland Norwich")

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Google is sending people to our old address# when they search for directions

Top Contributor
# 5
Top Contributor

@Debra W

 

It's fixed now

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Google is sending people to our old address# when they search for directions

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭

We have the same issue. We have changed the address, and it is showing up under the Google business listing, but directions go back to the old address. See https://www.google.com/maps/place/Space+Coast+IC,+Inc/@28.2945076,-80.7363733,17z/data=!3m1!4b1!4m5!...

 

We are at 1730 Baldwin Street, but map and directions point to 1221 Admiralty Blvd., both in Rockledge FL 32955