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Google is not showing full address

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# 1
Visitor ✭ ✭ ✭

The full address of the business is not appearing in Google Search.

 

Only showing  'Address: London EC1N 7SP' 

 

In the business dashboard is showing the correct address 

the idle man business page.jpg

1. The Idle Man

2. 97 Leather Lane, London, EC1N 7TS

3. 0207 831 7532

4. https://plus.google.com/110074835742824529071?hl=en-GB

 

Any advice would be great.

1 Expert replyverified_user

Google is not showing full address

[ Edited ]
Top Contributor
# 2
Top Contributor

Its weird indeed.

I checked your listing on MapMaker and it still shows the full address:

https://mapmaker.google.com/mapmaker?gw=39&fid=0x48761cb572a549cd:0xadbab0327c802068

But converting this URL to a GMaps URL gives me 

http://maps.google.co.uk/?cid=12518511845113340008 and this doesn't show the full address.

I consider it a bug.

try contacting business support asking them fro help at first.

In case the are not able to fix  it come back to here mentioning my as " @Helmut Geissler "

 

The best way to contact business support:
requesting a call back in order to talk to a specialist
this is the link to request a call back: https://goo.gl/ahhzl0
It works at their Phone Support Hours only:
You can request in many (maybe not all though) countries a call back of experts of business support by phone. This should be possible on official working days and during their the day time only - try it from 9 or 10 AM until 5 or 6 PM

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Google is not showing full address

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# 3
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@Helmut Geissler I have spoken to Google business help. The person on the phone said the business address is hidden. To make it visible there should be a tick box under where you can edit the Address. But I have no tick boxes.

 

 

google address 2.jpg

Google is not showing full address

[ Edited ]
Top Contributor
# 4
Top Contributor

@Hardeep M

 

unfortunately not all employees at Google have the same good skill, experince and knowledge.

The person you spoke with is not right.

And (s)he could see this in oyur dashboard as you ticked the box "NO" for "I deliver goods and services to my customers at their addresses"

 

More 

(s)he would be able to see in MapMaker the full address - see this link "The Idle Man

 

 

 

I still have no idea what is causing the address hidden on  GMaps as converting the MapMaker link (it's https://mapmaker.google.com/mapmaker?gw=39&fid=0x48761cb572a549cd:0xadbab0327c802068) into a GMAps link (http://maps.google.co.uk/?cid=12518511845113340008) makes teh address hidden.

 

The only help I can now offer is escalating this thread to the communication manager - hoping she has more knowledge and insights as the person you spoke with at business support.

 

for my own reference only:  listing without defined service area show incomplete address

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Google is not showing full address

Visitor ✭ ✭ ✭
# 5
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@Helmut Geissler

 

I have spoken to Google again and they are transferring the case to the Dev team.

 

Thanks for you help. 

Google is not showing full address

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭

@Helmut Geissler

 

Google has fixed the problem. Now full address is visible.

 

Thanks for your help 

Google is not showing full address

Top Contributor
# 7
Top Contributor

Thanks for the feedback @Hardeep M

 

Happy they fixed it for you

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile