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Google incorrectly keeps changing our business name

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

1. Full business name : Кама Балкани ООД (Kama Balkani Ltd.)
2. Current business address: 1057 Sofia, Bulgaria
3. Current telephone number : +35928775210
4. Google+ URL : https://plus.google.com/116664564323373637794/about

Hi,

 

Google incorrectly keeps changing the name of our business "based on reports or its own data". I am the owner of our business page and it is verified. I tried editing the name in our My business page, but Google keeps changing it right away. I also tried to edit the wrong info via Google Maps, but there was no result. I tried to get Google to call me but no one was answering.
Any suggestions are appreciated. Thanks in advance.

1 Expert replyverified_user

Re: Google incorrectly keeps changing our business name

Top Contributor
# 2
Top Contributor
1057 Sofia, Bulgaria isn't any valid (full streer) address for a page of
GoogleMyBusiness.
And please specify here the URL of your page as from your dashboard
business.google.com/manage.
Please click the page in question an post here then its URL
_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Google incorrectly keeps changing our business name

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Dear Helmut,

 

Thanks for the fast reply.
Here is the full address: Sofia 1057, Dragan Tsankov 36. Link to our address in Google Maps: here .
This is the URL for our page in the manage dashboard: link .


BR

Re: Google incorrectly keeps changing our business name

Top Contributor
# 4
Top Contributor
is this https://plus.google.com/116664564323373637794/about your business page?
_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Google incorrectly keeps changing our business name

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭
Dear Helmut,

Yes, this is our business page. As you can see, the name of our business is the incorrect one.
Thanks.

BR

Re: Google incorrectly keeps changing our business name

Top Contributor
# 6
Top Contributor
Nope I can't see its name "КАМА Буркани ООД" is bad as I don't know your company LOL
But I agree it shouldn't be "КАМА Буркани ООД" but "Кама Балкани ООД"
The point is the page is a verified page.
And the best way to change the funny "Буркани" name would be if the page owner does it through the same dashboard where he created, verified and now is now manging the page
Do you know the page owner of "КАМА Буркани ООД" ?
_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Google incorrectly keeps changing our business name

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭
Dear Helmut,

Yes, the situation is indeed funny. I am the owner and creator of the business page. I created it with the correct name and verified it with the correct name. Probably one week later we noticed that the name had been changed (not by us). I already tried what you propose maybe 5-6 times, but when I change the name and save, on the next screen there is a message that says that Google has changed the name of our business based on reports or its own data and the name is back to the incorrect one. I also tried changing the name via our Google+ page and via Google maps, but the result is the same - no result.

Thanks
BR
Marked as Best Answer.
Solution
Accepted by topic author Kama B
February 2016

Re: Google incorrectly keeps changing our business name

Top Contributor
# 8
Top Contributor
That's sound very weird and sounds being an kind of hacking or abusing
GMaps feature to "suggest an edit"

Have you already tried to request a call back from Business support?

The best way to contact business support:
https://support.google.com/business/contactflow?hl=en
or try the Bulgarian Userinterface:
https://support.google.com/business/contactflow?hl=bg
_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Google incorrectly keeps changing our business name

Visitor ✭ ✭ ✭
# 9
Visitor ✭ ✭ ✭
Dear Helmut,

I tried to edit the name again and today it worked. It also accepted my edit in Google Maps, so everything is fine now.
Thank you a lot.
I didn't have to call Google, but I will accept that reply as a solution.

P.S. If anyone else from Google hepled deal with our problem, thanks!

BR

Google incorrectly keeps changing our business name

Visitor ✭ ✭ ✭
# 10
Visitor ✭ ✭ ✭

Full business Name : Beera Packers And Movers

Current Businesss Address: Shree Balaji Complex fist fllor Shop-3, Metro Station Rd, Noida, Uttar Pradesh 201301

Current Contact number: 098112 21425

Google+ URL: https://plus.google.com/112197996841162852469