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Google has suspended your page due to quality issues (AGAIN)

[ Edited ]
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# 1
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Hi all,

 

For the past week I've been emailing and phoning with Google reps about a suspended locksmith listing in Washington, D.C.

 

Business Name - D&A 24/7 Locksmiths

Business Address - 460 L Street NW, Unit 609 Washington, D.C. (service based business)

Business Phone - (202) 524-1040

Business Website - http://da247locksmiths DOT com/

Business Email - support@da247locksmiths.com

Google Business Page URL - https://www.google.com/+Da247locksmiths/about

 

This is a real business! I've verified it via post card, after the listing got suspended for the 1st time (it's been suspended like 3 times in total), I've provided my business license to the rep that was handling the case at the time. And I am willing to provide (they didn't ask) insurance certificate, re-verify the business address and send my business license again. 

 

Called and filled out the form via red banner in google business dashboard multiple times and they kept referring me back to Google's guidelines. 

 

So I went through my site and the listing and made the following changes:

 

  • City and state removed from the business name in google business dashboard
  • Category changed to only "Locksmith" category
  • All images on the website and showing in photos on the business page, belong to my company. I personally created them!
  • All content is 100% original
  • no malware or viruses detected according to https://www.siteguarding DOT com/ and http://quttera DOT  com/website-malware-scanner

Also deleted all of the following pages:

/dc-locksmith/
/locksmith-washington-dc/ 
/locksmith-in-dc/ 
/washington-dc-locksmith/ 
/locksmiths-in-dc/ 
/24-hour-locksmith-dc/ 
/locksmith-in-washington-dc/ 
/locksmiths-dc/ 
/car-locksmith-dc/ 
/auto-locksmith-dc/
24-hour-locksmith-washington-dc/ 
/locksmith-near-me-in-washington-dc/ 
/locksmiths-in-washington-dc/ 
/auto-locksmith-washington-dc/
locksmith-services-washington-dc/
/mobile-locksmith-washington-dc/

 

---------------------

It's really frustrating to see that my company (REAL BUSINESS), get's marked as spam and suspended while FAKE locksmith listings pop up almost every single week in the DMV area. They dissapear for a a few days and then come back again with 2+ fake listings. 

 

Can someone please help!?!?!?

 

Thank you

 --------------

Quick Update: 

After I called Google today 4/26/16 at around 9AM EST, I got an email from them referring my back to Googles guidelines. No real explanation given, the same old canned response from google. Honestly, their phone support is useless, because they listen to your problem and then simply send you the same email without a proper explanation. 

 

 

1 Expert replyverified_user

Re: Real locksmith company listing suspended (again)

[ Edited ]
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# 2
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Update 4/27/16:

Replied to email that referred me back to Google Guidelines with business license, insurance certificate and a description of changes made to website and Google business page (they didn't as for it). How long will it take to reply this time I wonder...

Called to ask why I am getting the same email response from them even though I've made all the changes. Abdul said that the rep (Prakash) will get back to me. But when? and how? Will I be getting that same email AGAIN???

VERY FRUSTRATED!

Will update...

------------------------

UPDATE:

10 minutes later after the call with Abdul, I get the email that refers me back to their Guidelines. So I think I finally understand why I keep getting those emails. The rep must send a response to the caller and this is the default response. 

 

Meaning that I should still wait for my original rep (Prakash) to get back to me and this reply is irrelevant to my situation. 

 

will update...

Re: Real locksmith company listing suspended (again)

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# 3
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Can anyone help?

Re: Google has suspended your page due to quality issues (AGAIN)

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# 4
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Replying to my own thread for 2 reasons.

1. To bump it back up because I didn't receive an answer/reply from anyone.
2. Just to give an update.

---------------

Last week on Friday 4/29/16, a Google My Business supervisor called me (she introduced herself as a supervisor). And basically said that she sees that I submitted a reconsideration request and that the advanced (I think she said advanced) team is working on it and I should get an answer by phone or email soon... She said they usually reply within about 2 weeks and I should simply wait.

Re: Google has suspended your page due to quality issues (AGAIN)

Top Contributor
# 5
Top Contributor
did you wait two weeks?
_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Google has suspended your page due to quality issues (AGAIN)

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# 6
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Thank you for replying @Helmut Geissler. I honestly don't know/remember, because I've called/emailed back and forth with reps and submitted multiple request. But I'm pretty sure that's I've waited at least 1 week (minimum).