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Google displays images I have not uploaded. How do I remove them?

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

1. ADS Satellites and Aerial LTD
2. 1A Barley Mow Lane, St Albans, Hertfordshire AL4 0RS
3. 0800 876 6258
4. https://plus.google.com/107635069954568489032/

 

Today my client received a phone call from an angry man, stating that they had used photos of his brother to promote our business.
For some reason, Google is displaying the following images in association with one of the Google My Business listings:

 

http://bit.ly/1J4Xxye

How can we remove these 2 photos of a workman?
We have not uploaded these and do not appear to have access to these images.

Please advise, as we are concerned about copyright.

Adam

 

 

2 Expert replyverified_user
Marked as Best Answer.
Solution
Accepted by Ryan K (Community Manager)
January 2016

Re: Google displays images I have not uploaded. How do I remove them?

Top Contributor
# 2
Top Contributor

@Adam S

 

click your own link ttp://bit.ly/1J4Xxye and then bottom right the link "report a problem"

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Google displays images I have not uploaded. How do I remove them?

Top Contributor
# 3
Top Contributor

Hi @Adam S

 

They were posted in this account : 

 

https://plus.google.com/100129087275043944440/photos

 

https://plus.google.com/100129087275043944440/photos/photo/6112650629800997298?pid=61126506298009972...

 

 



Tim Capper, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.

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Tim operates a bespoke Local SEO Consultancy in the UK, Online Ownership

Re: Google displays images I have not uploaded. How do I remove them?

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭
Thanks guys, I've put in a request to CLAIM THE PAGE and have sent a postcard to verify ownership.

Many thanks
Adam

Re: Google displays images I have not uploaded. How do I remove them?

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭
Hi guys,

I can see that this problem has been resolved. I'm sorry for posting my comment here but as the company (Del'Aziz Restaurants) have a similar issue I thought I could ask the experts for help.

When typing "DelAziz Clapham & Zahra Bar" in Google, a very ugly image of a home stove that hasn't been uploaded by us, shows up on Google map. https://www.google.co.uk/webhp?sourceid=chrome-instant&ion=1&espv=2&ie=UTF-8#q=delaziz%20clapham%20a...

I have reported the problem and have asked the person who have uploaded the image to remove it, but nothing has been done so far. Any ideas how this could be resolved? Your advise is very much appreciated.

Thank you.
Yuliya

Re: Google displays images I have not uploaded. How do I remove them?

Top Contributor
# 6
Top Contributor

Hi @Yuliya S

 

So you reported the image, how long ago ?

 

Have you contacted business support   : https://support.google.com/business/contactflow

 

What did they say ? and how long ago ?

 

Link to Image for Reference



Tim Capper, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.

Find me on: Google+ | Twitter | Facebook | Linkedin
Tim operates a bespoke Local SEO Consultancy in the UK, Online Ownership

Re: Google displays images I have not uploaded. How do I remove them?

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭
Hi Tim,

Thank you for your reply.

I have reported the image two weeks ago by sending a feedback to Google; I guess that wasn't the right move.

However I reported it today too by following the instructions given here and I'm still waiting for a reply from Google map team. I'm also going to use the link you have provided here; thank you for that!

Thank you once again for your advise.

Hope we'll have this sorted out soon.

Best wishes,

Yuliya