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Google business link and reviews have disappeared

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi, I received a review for my business a while back.  A customer just recently pointed out that there is no button to leave a review for our business. We are verified.  I checked and he was right, there is no review button near the directions/star/etc.  How do I get that back?  I have searched the community boards and don't see anything.  Thanks. 

Business name: Pineapple Tours Kayak & SUP

Playa Dominical, Costa Rica

 

1 Expert replyverified_user
1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by topic author Rachel P
May 2016

Re: Google business link and reviews have disappeared

Top Contributor
# 2
Top Contributor

@Rachel P

 

your customer or client is not right about not able to  write a review or just have been unable to seek for the business

I did so and got the below:

screencapture (14).png

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

View solution in original post

Marked as Best Answer.
Solution
Accepted by topic author Rachel P
May 2016

Re: Google business link and reviews have disappeared

Top Contributor
# 2
Top Contributor

@Rachel P

 

your customer or client is not right about not able to  write a review or just have been unable to seek for the business

I did so and got the below:

screencapture (14).png

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Google business link and reviews have disappeared

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
thank you, you are right. it's weird, the button disappears when I look through my own business. But when I look as public, it's gone. Thank you for checking.

Re: Google business link and reviews have disappeared

Top Contributor
# 4
Top Contributor
if not signed in with the same account as managing the dashboard?
Do you get through this link https://goo.gl/OOPMxc the button "write review"?
And can you write through this direct link https://goo.gl/NIkuye a review if not signed in with the same account as managing the dashboard?
_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile