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Google Technical mistake on Reviews

G M
Visitor ✭ ✭ ✭
# 1
G M
Visitor ✭ ✭ ✭

I have a fairly straight forward issue but finding someone at google to speak to or contact is a difficult and was looking for some advice how to resolve. Basically the summary of reviews that come up on the Google local search. Google have added two seperate quotes that look like two different clients have left those reviews reviews on the summary but have used quotes from the same one review, from one single reviewer. Now i am all for balance when comes to reviews but this is firstly & importantly technically wrong, which i again i don't have a issue with as mistakes happen but i am finding it hard to find someone from google to fix the error and also its grossly unfair as we work hard for good reviews,  I have added a link to the page to show what i mean, the 2nd and 3rd review summary quoted on the right hand side are from the some one review       https://www.google.co.uk/webhp?sourceid=chrome-instant&ion=1&espv=2&ie=UTF-8#q=oneil%20gas

 

thanks for any advice.

 

Brian

Scotland, Uk

1 Expert replyverified_user
1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by Manoj S (Google Employee)
April 2016

Re: Google Technical mistake on Reviews

Top Contributor
# 2
Top Contributor
afaik this is an ongoing issue since many month (or years - not sure)
Its caused by Googles algos I believe.

The only advice I can give you is contacting business support:

https://support.google.com/business/contactflow
_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

View solution in original post

Marked as Best Answer.
Solution
Accepted by Manoj S (Google Employee)
April 2016

Re: Google Technical mistake on Reviews

Top Contributor
# 2
Top Contributor
afaik this is an ongoing issue since many month (or years - not sure)
Its caused by Googles algos I believe.

The only advice I can give you is contacting business support:

https://support.google.com/business/contactflow
_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Google Technical mistake on Reviews

G M
Visitor ✭ ✭ ✭
# 3
G M
Visitor ✭ ✭ ✭
thank you for your advice.