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Google Reviews

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# 1
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Hi, I would like to ask our customers to give us a review now we are setting up all our profiles correctly and I read this page which talks you through setting up a link which you can send to customers to ask for a review (removing the hassle for the client) https://support.google.com/business/answer/7035772

 

However when on the page the link goes to our business doesn't come up at all. I can put the address in and it shows that fine but it has no connection to the business. This is our google plus page https://plus.google.com/+ZulucreativeCoUk and here is the page with us listed on the maps page https://www.google.co.uk/maps/place/Zulu+Creative/@52.5972541,-1.8564162,17z/data=!3m1!4b1!4m5!3m4!1...

 

Is there a way of getting the Google Place ID so we can create the link? Have we not turned something on or clicked a radio button by accident :)

 

Any help would be great thanks.

Lee

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Re: Google Reviews

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# 2
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@Lee H

 

I have no idea why for your business details the method as described in the HC you linked as  https://support.google.com/business/answer/7035772 doesn't work.

I however can reproduce it doesn't work for your business  "Zulu Creative".

It however works for all mhy own businesses

 

I can guess only for the reason in your case but am not sure:

I beleive its the marker location for your business:

 

Actually the marker is at 52.597255,-1.854223 - and you sepcified the address "33 Knighton Rd"

But the marker location for 52.597255,-1.854223 gets indicated on GMaps as below

32 Knighton Rd
Sutton Coldfield B74 4NX, UK

 

YOu certainly understand this address discrepancy.

I have do ask th API specialist of GMB here in the forum whether my guess is correct or not.

 

But I can meanwhile provide you an other link doing the same for gathering reviews by oyur customers:

 

It's in its long version:

https://www.google.com/search?q=Zulu+Creative&ludocid=6425363902597291070#lrd=0x0:0x592b7a6d26eddc3e...

and in its shorted version https://goo.gl/jN05II

 

I will let you know you here as soon I get any insight why for "Zulu Creative 33 Knighton Rd Birmingham, West Midlands B74 4NX UK"  the place finder (Google Places API) will not show the placeid to replace <place_id> in http://search.google.com/local/writereview?placeid=<place_id> 

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Google Reviews

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# 3
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Hi Helmut
Thanks for the reply, is the marker we need to adjust? We put in the full address and google indicated that was the marker point. As you say hopefully someone knows the place id detail, i have a looked for other companies and some appear and some don't, which is strnage unless there is a key element that is not complete or linked when setting up the profile.
Lee
Marked as Best Answer.
Solution
Accepted by topic author Lee H
July 2016

Re: Google Reviews

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# 4
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@Lee H

 

 

at first let me tell you I just reactivated all my my hacker skill & power and I got your place ID figured out

 

Was some hacking work to do though

 

Here we go: placeid=ChIJ0Xy_IcylcEgRPtztJm16K1k

and now 

http://search.google.com/local/writereview?placeid=ChIJ0Xy_IcylcEgRPtztJm16K1k

does the same as my previous link does: it links your customers to post reviews.

 

But beside of my great hacking success I also posted a thread for the API specialists:

placeid issue for a certain business

 just to understand why the normal way as described in  https://support.google.com/business/answer/7035772 

didn't work but my hacking of oyur listing found the place id.

Just wondering.

 

Regarding the marker: I wouldn't adjust it in case it at the correct location and unless  @Terry W will give you any other advise

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Google Reviews

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# 5
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Wow, I bow to your Matrix like skill. Thanks Helmut, I have no idea how you did but I am very grateful thank you.

Re: Google Reviews

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# 6
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Lee
give me any other of your locations where the "normal way" of https://support.google.com/business/answer/7035772 doesn't work.
Will double check my "hack" works in general too

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Google Reviews

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# 7
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Hi Helmut they were just for other companies I knew that were bigger than us that i assumed would have all the details in the right place, we dont have other locations im afraid. If you see a bloke called Agent Smith then do like everyone else and run :) ......couldnt resist another Matrix reference.

Re: Google Reviews

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# 8
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Hi Helmut
It would be useful to know if we had done something wrong as to why it wasnt appearing or if it's just a glitch. So if someone does let you know could you tell me please.
thanks again

Re: Google Reviews

Top Contributor
# 9
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@Lee H

 

If I will get any insights then will get them from @Terry W and will get it then in here: placeid issue for a certain business

You can keep an eye on this thread too.

 

Regarding my "hack" it seems working for verified and unverified listings but not for verified Service Area businesses. 

And the "hack" works for those listings working the "normal"  way "Create a link for customers to write reviews" according https://support.google.com/business/answer/7035772 or not for the normal way as in your case

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile