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Google Reviews

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hello,

We received a negative review from a person who wasn't even a customer.  Is this acceptable for Google to show this review?

It does not seem fair to us.

Thank you!

Google Reviews

Explorer ✭ ✭ ☆
# 2
Explorer ✭ ✭ ☆

Hi @Jason L

 

Try this Google support link which contains steps to Flag and fix inappropriate reviews.

 

I hope this is of some help.

Google Reviews

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

I have the same problem too, however Google won't remove the review. Absolutely shocking as it's doing significant harm to our business as the review was posted by someone with 'Local Guide' status so their review seems to get a higher precedence. 

 

Seems the only option is to take legal action. 

Re: Google Reviews

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭

Thank you!