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Google Reviews

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I have recently received 2 google reviews from customers. They appeared on my google listing for about 2 days. I just checked and they have since disappeared. I don't believe the customers took them down, any help? I want these positive reviews back on my listing.

 

My business info:

Bialas Printing Ltd.

34 Alice St.

Brantford, ON N3R 1Y2

https://www.google.ca/maps?q=bialas+printing&um=1&ie=UTF-8&sa=X&ved=0ahUKEwi65o2K25XUAhUm6YMKHbykCMI...

www.bialasprinting.com

519-752-4268

1 Expert replyverified_user

Re: Google Reviews

Top Contributor
# 2
Top Contributor

 

Hi Johnathan

 

Google has filters that run across reviews, and those filters look for behaviour or traits of the review that may indicate a false review.

 

Something in those reviews has triggered the filter.  

 

Check the guidelines here: https://support.google.com/business/answer/2622994. As well if the reviews are done using the same device or account as an owner or manager of the listing, the reviews will be removed.  It could also be a case of the reviews being removed if the account writing the reviews is suspicious.

 

Google don't divulge all the traits that can trigger the filters, so it's a bit of a detective work to try to figure out why.

 

 

 


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Margaret O · Google My Business Top Contributor

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