I have recently received 2 google reviews from customers. They appeared on my google listing for about 2 days. I just checked and they have since disappeared. I don't believe the customers took them down, any help? I want these positive reviews back on my listing.
My business info:
Bialas Printing Ltd.
34 Alice St.
Brantford, ON N3R 1Y2
Re: Google Reviews
Google has filters that run across reviews, and those filters look for behaviour or traits of the review that may indicate a false review.
Something in those reviews has triggered the filter.
Check the guidelines here: https://support.google.com/business/answer/2622994. As well if the reviews are done using the same device or account as an owner or manager of the listing, the reviews will be removed. It could also be a case of the reviews being removed if the account writing the reviews is suspicious.
Google don't divulge all the traits that can trigger the filters, so it's a bit of a detective work to try to figure out why.
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Margaret O · Google My Business Top Contributor
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