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Google Reviews not showing up on our page

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Our company is called Printing.com Edinburgh we have a google account which we have been asking customers to comment on, however we have had quite a few comments not show up on our reviews. at least 3 that we are aware of recently have not shown up. I believe this could be because of your "review rules" which states no links or ads. However as our company name is printing.com it will most likely appear as a link even when our customers don't mean it to. How can we get around this without having to tell our customers don't write our company name in their comments!???