My Business
4.5K members online now
4.5K members online now
Follow threads that discuss the latest tips on how to get your business online… for free!
Guide Me
star_border
Reply

Google Reviews missing

BBF
Visitor ✭ ✭ ✭
# 1
BBF
Visitor ✭ ✭ ✭

Hello!

I received a notification 11 days ago that a review was left (unfortunately it was a 2 star and that of course concerned me) and so i wanted to read and respond to it appropriately. The review is not there! I've tried multiple times and still cannot see the review. 

 

Also a customer attempted to leave a review and it is not there was well nor did I receive notification of it. 

 

I'm concerned that our review area has either been hacked or something is awry.

Can you offer any suggestions?

 

We receive notifications as: bornstein-sons-3856@pages.plusgoogle.com

The URL I provide to our customers is: http://plus.google.com/+Bornsteinsons/reviews

Thank you so very much for your help!

Bonnie

1 Expert replyverified_user

Re: Google Reviews missing

Top Contributor
# 2
Top Contributor

@BBF

 

The URL  http://plus.google.com/+Bornsteinsons/reviews will give all users (unless signed in with your own account) this nice view of a reveiw you wrote three years ago "your business" about an other one:

 

Screenshot 2016-10-25 at 16.19.07.png

 

Note:

the reveiws tab will never show any reviews you got. Its the dedicated tab (in G+ classic) to show the reveiws you worte as the business to other businesses.

Your gotten reveiws are listed in the about tab of G+ classic or  through  the knowledge graph in Google Search - see the red marked area below

screenshot-www.google.de 2016-10-25 16-26-45.png 

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile