Google Reviews missing
I received a notification 11 days ago that a review was left (unfortunately it was a 2 star and that of course concerned me) and so i wanted to read and respond to it appropriately. The review is not there! I've tried multiple times and still cannot see the review.
Also a customer attempted to leave a review and it is not there was well nor did I receive notification of it.
I'm concerned that our review area has either been hacked or something is awry.
Can you offer any suggestions?
We receive notifications as: firstname.lastname@example.org
The URL I provide to our customers is: http://plus.google.com/+Bornsteinsons/reviews
Thank you so very much for your help!
Re: Google Reviews missing
The URL http://plus.google.com/+Bornsteinsons/reviews will give all users (unless signed in with your own account) this nice view of a reveiw you wrote three years ago "your business" about an other one:
the reveiws tab will never show any reviews you got. Its the dedicated tab (in G+ classic) to show the reveiws you worte as the business to other businesses.
Your gotten reveiws are listed in the about tab of G+ classic or through the knowledge graph in Google Search - see the red marked area below
Helmut Geissler, Google My Business Top Contributor | my G+ profile