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Google Reviews missing

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭


I received a notification 11 days ago that a review was left (unfortunately it was a 2 star and that of course concerned me) and so i wanted to read and respond to it appropriately. The review is not there! I've tried multiple times and still cannot see the review. 


Also a customer attempted to leave a review and it is not there was well nor did I receive notification of it. 


I'm concerned that our review area has either been hacked or something is awry.

Can you offer any suggestions?


We receive notifications as:

The URL I provide to our customers is:

Thank you so very much for your help!


1 Expert replyverified_user

Re: Google Reviews missing

Top Contributor
# 2
Top Contributor



The URL will give all users (unless signed in with your own account) this nice view of a reveiw you wrote three years ago "your business" about an other one:


Screenshot 2016-10-25 at 16.19.07.png



the reveiws tab will never show any reviews you got. Its the dedicated tab (in G+ classic) to show the reveiws you worte as the business to other businesses.

Your gotten reveiws are listed in the about tab of G+ classic or  through  the knowledge graph in Google Search - see the red marked area below 2016-10-25 16-26-45.png 

Helmut Geissler, Google My Business Top Contributor   |  my G+ profile