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Google Reviews missing

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hotel Chillies,

West End,

Roatan, Honduras

 

(504) 9670 6530

 

http://www.hotelchilliesroatan.com/

 

I got an email to say I have a new 5 star review but it does not appear when I look at my google page. Where is it?

1 Expert replyverified_user

Re: Google Reviews missing

[ Edited ]
Top Contributor
# 2
Top Contributor

its likely filtered be Google algos.
Are you sure the review wasn't posted using your own WiFi?

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Google Reviews missing

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
The customer left us about 10 days ago. They were such nice people and had a great time here and promised to write a really nice review. I got an email 12 august to say I had a new review but only just had time to read it and it wasn't there.

Re: Google Reviews missing

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭
What do I do now? How can I contest the removing of a review? Why send me an email to inform me of a review when in fact that review is not on my page?