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Google Reviews being removed.

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I have read that some Google reviews are removed by Google for a few reasons.

 

I have had two reviews removed from my page and like my other reviews they are legitimate reviews from my clients. How do I get these reviews placed back on my Google Page?

 

I don't want to ask the clients to leave another review, I encourage them to use Google and Google Reviews so this wouldn't look good if I ask them to leave another review because Google messed up.

 

There has to be a review process for legitimate reviews to be looked at again if requested. I am sure Google cares about the businesses that are conducting themselves the right with reviews and not spamming them.

 

So in short, how is this fixed and those legitimate reviews returned?

 

Thank you.

1 Expert replyverified_user

Re: Google Reviews being removed.

Top Contributor
# 2
Top Contributor

Hi @Micheal P

 

If the reviews tripped the filter then when the user logs into their account or uses their review section again, they will see your one marked in RED asking them to modify and resubmit.

 

So when they correct them, they can resubmit.

 

Basic Reasons:

Person actually deleted their review

Person deleted their account.

 

Other Reasons:

URLs in reviews
The same review appears elsewhere online (Yelp, a testimonials page on your website etc)
The person who wrote the review is a manager of your G+ Page
The person who wrote the review works for you
The person wrote the review from the same computer/IP Address that you sign into to manage your local listing
The person wrote the review from the same IP address as other users who left you reviews
The person tried to post a review for you several times on different dates (Ex: they wrote one August 5 and it got filtered so they tried again on October 10)
You've been collecting reviews in mass within a short time frame
All the people reviewing you are clicking on a link from an email signature
The person reviewing you has also reviewed multiple other businesses with the same name (if you have several locations and they reviewed all of them)
The person reviewing you has a completely blank G+ profile and has never had any activity on that Google profile before or after they left you that review.
You hired an SEO company to post reviews for you
You have an onsite review station (Ipad, Computer etc) at your location
You have literally no reviews anywhere else online but tons on Google
You are offering incentives for people who write you reviews.
Your # of reviews is abnormally higher than most businesses in your industry

 

 



Tim Capper, Google My Business Top Contributor
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