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Google Reviews - Reviews Not Showing

[ Edited ]
Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Please help us recover the reviews for this location  we had 425 reviews and when location was merged to new location only partial reviews moved, current location still open but shows no reviews

 

Kmaster Wireless-Walk-in On The spot

3939 Duke of York blvd 102

mississauga ON

L5B 4N2

 

416-831-5257

 

https://www.google.ca/maps/place/Kmaster+Wireless-Walk-in+On+The+spot/@43.5883399,-79.6429257,17z/da...

 

1 Expert replyverified_user

Google Reviews - Reviews Not Showing

Top Contributor
# 2
Top Contributor

Hi Jack

 

Can you provide details of the old address (the one that was merged with the current address?)


Priya Chandra, Google My Business Top Contributor
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Re: Google Reviews - Reviews Not Showing

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
The old address was 3939 Duke of York Blvd #102, Mississauga ON L5B 4N2
Was merged to

1252 Eglinton Ave West #F4, Mississauga ON L5V 1N3

Google Reviews - Reviews Not Showing

Top Contributor
# 4
Top Contributor

Thanks for that information Jack.

 

Before I take this any further a couple of quick questions - why is the original address (at Duke of York Blvd) still open if the addresses were merged? Is your business still operating from that location?

 

Is this the new address listing: https://www.google.com.au/webhp?sourceid=chrome-instant&ion=1&espv=2&ie=UTF-8#q=k+master+1252+Eglint...

 

And finally, when were the addresses merged?


Priya Chandra, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.
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Re: Google Reviews - Reviews Not Showing

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭
Yes the link you pasted 1252 Eglinton Ave West #F4 Is the new address.
Spoke to call centre rep Sai and he had given confirmed email that location
have been merged and reviews will take 2 weeks to be appear. Then I called
and spoke to Jamal at google he said he can see only partially review
merged but he can't take this request only Mr sai can handle this. Sai nver
contacted me and then spoke to supervisor Siva and he apologized and accept
the mistake his employee made. But appology is no good for me. 425 reviews
established business just because employee made mistake.

We are no longer at 3939 Duke of york blvd #102. Listing still showing with
reviews and this is the listing we lost reviews. Here it is


https://www.google.com/maps/place/Kmaster+Electronics,+Mississauga,+ON+L5B+4N2,+Canada/@43.5773265,-...

Google Reviews - Reviews Not Showing

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭

No priya, Location was merged but it didnt merge successfully and We still had the place for customers to visit us, now we have removed the physical sign and start offering at customer location at customer location.

 

the url you mention it is our current address 1252 Eglinton Ave West #F4

 

The reviews were lost from here about  a month ago, and mistake was one of the employeed Sai, and his supervisor Mr Siva , accept the mistake and accepted that sai his employee did not merge the page were suppose to and he appologize, but appology is no good to me, 425 reviews I cant accept to loose

 

Here is the url 

https://www.google.ca/maps/place/Kmaster+Electronics/@43.5769844,-79.7745394,10z/data=!3m1!4b1!4m5!3...

 

Google Reviews - Reviews Not Showing

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭

HHi priya any update please?