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Google Reviews Have Disappeared from My Clients Website!

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi.  My client had asked that I get her "17" reviews to show up on her site.  I was using the embed feature from her google plus credentials to place them on a page at her site.  To do this they had to be posted first and then from there the embed became available.  

I was not aware that this would ruin her review page.  It still shows "17" but you can't find them anywhere.  Is there something I can do to fix this.  She's a lawyer and I fear she's going to blame me for this.  

Thank you!!
Michael

2 Expert replyverified_user

Re: Google Reviews Have Disappeared from My Clients Website!

Visitor ✭ ✭ ✭
# 2
Visitor ✭ ✭ ✭
Well I have began working backwards in the hopes that this will correct itself. I removed the posting of her reviews from her google + page and also all embeds from the site. I am hoping that over a period of time (hopefully days) this will self correct.

Re: Google Reviews Have Disappeared from My Clients Website!

Top Contributor
# 3
Top Contributor

Hi @Michael H

 

We've had a couple of reports of strange things with reviews lately.

 

Are you able to share the G+ of your client so we can see if this issue is related to the other reports?


Priya Chandra, Google My Business Top Contributor
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Re: Google Reviews Have Disappeared from My Clients Website!

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭
Thanks for reaching out. Here is an access point to the reviews for her firm. https://www.google.com/search?q=wendi+temkin&oq=wendi+temkin&aqs=chrome..69i57j69i60l2.4202j0j4&clie...

Re: Google Reviews Have Disappeared from My Clients Website!

[ Edited ]
Top Contributor
# 5
Top Contributor

Thanks, I'll add it to the list!

 

EDIT - Actually @Michael H I just checked the link again and all 17 reviews are coming up. Are you seeing that now or are you still not seeing the full list of reviews?


Priya Chandra, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.
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Re: Google Reviews Have Disappeared from My Clients Website!

Top Contributor
# 6
Top Contributor
@Priya I get from my German end all 19 reviews posted for "Right Foot Resume" I bet its a country or area specific issue as already escalated to our communication manager
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Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Google Reviews Have Disappeared from My Clients Website!

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭
Only part of my reviews are showing up. https://plus.google.com/103631829537628700197/about

Re: Google Reviews Have Disappeared from My Clients Website!

Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭
https://www.google.com/search?q=countryside+animal+hospital+google+ky&rlz=1C1YBKB_enUS504&oq=country... animal hospital google ky&tbs=lf:1,lf_ui:2&rflfq=1&rlha=0&tbm=lcl&es_sm=93&lrd=0x88698e5036b9c203:0xefed7ce42a50568b,1,,&rlfi=hd:;si:17288611863949497995

Re: Google Reviews Have Disappeared from My Clients Website!

Follower ✭ ☆ ☆
# 9
Follower ✭ ☆ ☆
I can't see any of the reviews except for the summary ones. There are none on the bottom when I view it.
https://plus.google.com/+TemkinLawLLCBoulder/about
This must be the bug that was reported on this thread: https://www.en.advertisercommunity.com/t5/Basics-for-Business-Owners/I-have-18-5-star-reviews-only-2...

Re: Google Reviews Have Disappeared from My Clients Website!

Visitor ✭ ✭ ✭
# 10
Visitor ✭ ✭ ✭
Hey everyone. The reviews are back! Yay! Question is.... Was it the backtracking I did that made it come back or was it just an issue with google that self-corrected?
https://plus.google.com/+TemkinLawLLCBoulder/about