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Google Review option doesn't show on mobile

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Our business page doesn't show the option to write a review in any browser on any phone, only on a desktop computer. But other local businesses show that option on mobile.

 

The Malolo Law Firm
6401 Eldorado Parkway, McKinney, Texas 75070
https://plus.google.com/+Malololaw

 

On Google on mobile, no review option: https://goo.gl/NDZRFp

 

But other businesses have reviews visible and you can leave a review on mobile (I grabbed another random local business, and it works with every other one I've tried:
https://www.google.com/search?q=oil+change&ie=UTF-8&oe=UTF-8&hl=en-us&client=safari#istate=lrl:iv&rl...

 

2 Expert replyverified_user
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Accepted by topic author Alexiss M
July 2016

Re: Google Review option doesn't show on mobile

[ Edited ]
Top Contributor
# 14
Top Contributor

To all this is a long time bug in the mobile environment, both iOS and Android. When there are no reviews, the only place where the first review can be left is in Google Maps.

Once the business has a review then the Google place ID link will work.

In the meantime this URL will work: https://www.google.com/maps/place/The+Malolo+Law+Firm/@33.1726116,-96.7003235,15z/data=!4m5!3m4!1s0x...

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Re: Google Review option doesn't show on mobile

Top Contributor
# 2
Top Contributor
I get the option to write a review using your shorted link with my Andorid
if using the desktop view of the android browser
_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Google Review option doesn't show on mobile

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
The problem is that a link sent to clients does not load automatically in desktop mode on androids and does not load with the review option at all on iPhone. All other businesses I've checked load in the normal mobile browser. So what makes our business page different?

Re: Google Review option doesn't show on mobile

Top Contributor
# 4
Top Contributor
I have no idea what makes your business different to others regarding reviews.

I tried an other one based on oyur place-ID as goo.gl/BXaxUL and its the same issue.

This other one works on desktop and on android if using the desktop but only using the desktop view
But generally said:

Google seem deprecated their general features to create working links like yours and mine for Mobiles.
_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Google Review option doesn't show on mobile

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭
So there isn't a way to fix it then is what your thinking? Quite annoying that every other site seems to work around here except ours. It seems like the control in settings I really limited.

Sent from my iPhone

Re: Google Review option doesn't show on mobile

[ Edited ]
Top Contributor
# 6
Top Contributor

I have no idea about "fixing"
The only I can do is escalating both links (yours and mine) as working on
desktop but not on Android (unless using the desktop view of the Android
browser)

 

for my own reference only: a new review issue

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Google Review option doesn't show on mobile

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭
That would be great. Also noting it's also not working on iOS devices.

Thanks!

Re: Google Review option doesn't show on mobile

Top Contributor
# 8
Top Contributor
iOS devices are known for not working regarding such links as the both we are talking here about.
_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Google Review option doesn't show on mobile

Visitor ✭ ✭ ✭
# 9
Visitor ✭ ✭ ✭
Okay. All other businesses I've tried on iOS devices have worked so I thought it was worth noting in figuring out what's going on.

Re: Google Review option doesn't show on mobile

[ Edited ]
Top Contributor
# 10
Top Contributor

lemme ask you still one question:
You mentioned that all other business you tried with similat links worked.

Are there among those businesses also listings not yet have having a review like your law firm?

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile