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Google Review Summary at the top of my google+ page

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

The Ogee

11000 Prosperity Farms Road #204

Palm Beach Gardens, FL 33410

561.254.5445

https://plus.google.com/b/104903593290693943693/104903593290693943693/about?gmbpt=true&pageId=104903...

 

On the About page of my google+ there is a review summary at the top that shows 'clips' of fake reviews that google was kind enough to remove.  How do I get rid of the 'clips' of the removed ads and replace it with 'clips' from the new ads?

 

Thanks

Stephanie

1 Expert replyverified_user

Re: Google Review Summary at the top of my google+ page

Top Contributor
# 2
Top Contributor

Those are algorithmic, so not sure if they will be able to remove or refresh.

 

I will ask.

 

PS: Why is your business description SHOUTING AT CUSTOMERS  :), seriously I would change that, its the same as shouting in the human world.

 

 

 

 



Tim Capper, Google My Business Top Contributor
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Re: Google Review Summary at the top of my google+ page

Top Contributor
# 3
Top Contributor

Hi @Stephanie H

 

Just had word back, they are working on it and should disappear in the next couple of weeks.

 

 



Tim Capper, Google My Business Top Contributor
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Tim operates a bespoke Local SEO Consultancy in the UK, Online Ownership

Re: Google Review Summary at the top of my google+ page

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭
Great! Thank you

Sent from my iPhone

Google Review Summary at the top of my google+ page

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

It happens to me as well, what should I do in this situation ?

Re: Google Review Summary at the top of my google+ page

Top Contributor
# 6
Top Contributor

Hi @Sydney PTE A

 

Are you saying that the 3 review snippets are displaying incorrect snippets or unfaltering snippets?

 

Asking happy customers to leave a review should replace these.

 

If this is not what you are asking, then please provide a bit more details. Screenshot or link 

 

 



Tim Capper, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.

Find me on: Google+ | Twitter | Facebook | Linkedin
Tim operates a bespoke Local SEO Consultancy in the UK, Online Ownership

Re: Google Review Summary at the top of my google page

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭
Hi

Thanks for giving me help.

I have a fake review from competitors, and google was too kind to delete it
for me.

My over reviews score is 4.6, and only one bad comments from this fake
review.

However, in the reviews summary under google map, which shows 3 reviews,
and one of them is

the fake review. I really want to remove it, because it shows my customers
directly.


Do you know how to update the positive instead of the fake review in the
summary.

Thanks

Re: Google Review Summary at the top of my google page

Top Contributor
# 8
Top Contributor

Hi @Sydney PTE A

 

As you get more reviews, the snippet being displayed will be replaced algorithmically.

 

 



Tim Capper, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.

Find me on: Google+ | Twitter | Facebook | Linkedin
Tim operates a bespoke Local SEO Consultancy in the UK, Online Ownership

Google Review Summary at the top of my google+ page

Visitor ✭ ✭ ✭
# 9
Visitor ✭ ✭ ✭

@Tim Capper - Do you happen to know what the benchmarks are for this algorithm as far as it relates to the refresh of the review summary area? What are your sources for this information? Looking to learn a bit more about this.

 

Thanks,

 

Tom

Re: Google Review Summary at the top of my google+ page

Top Contributor
# 10
Top Contributor

Hi @Tom B

 

Have not determined a benchmark, but they change as new reviews are added and seem to favor accounts with a bit more "trust" for display.

 

https://support.google.com/business/answer/6088158

 

 

 



Tim Capper, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.

Find me on: Google+ | Twitter | Facebook | Linkedin
Tim operates a bespoke Local SEO Consultancy in the UK, Online Ownership