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Google Review Star Ratings not appearing under search result

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi, 

I've got some reviews from some clients on my Google Business listing, 7 in total, all giving me 5 stars. When I do a search for my keyphrase I come up but a direct competitor is above me in the local listings. He also has 7 reviews and a 4.9 rating but his stars appear but mine don't. I've read mixed answers as to why this happens but no solution. 

Can anyone please advise me how to get my star rating to appear? (I'm Superlative Design https://www.google.co.uk/webhp?sourceid=chrome-instant&ion=1&espv=2&ie=UTF-8#q=superlative+design)

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1 Expert replyverified_user

Re: Google Review Star Ratings not appearing under search result

Top Contributor
# 2
Top Contributor

@Emma H

 

I'm so sorry about this lack of the review score.

Have escalated your issued to Google  (for my own reference only: missing review score)

We should wait on any answer from them:

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Google Review Star Ratings not appearing under search result

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Thank you Helmut. It's now appearing which is excellent - Although, I have a score of 4.8 when all of my reviews (now 8 of them) all score me 5 out of 5. Any idea how this is calculated and what I can do to legitimately get ahead of the other company?
Thank you.

Re: Google Review Star Ratings not appearing under search result

Top Contributor
# 4
Top Contributor
you shouldn't believe and its nowhere aid they calculate an "average" as the kids learn in school.

Its calculated by "Bayesian Statistics"
_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Google Review Star Ratings not appearing under search result

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

I am having the same issue with my review stars not showing up under my business listing. It's Twin Cities Microblading 

Google Review Star Ratings not appearing under search result

Top Contributor
# 6
Top Contributor

Hi @Alice B

 for your listing there are two very recently posted reveiws the only reveiws.

Pleaase let's wait for about one or two more weeks. 

In case there will still no review score appear come back to this thread again please.

 

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_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Google Review Star Ratings not appearing under search result

Follower ✭ ✭ ✭
# 7
Follower ✭ ✭ ✭

Hi, its never happens about rating. you do one thing kindly touch all 7 person those put the reviews and all reviews deleted and again put the fresh reviews with great description and rating.it may be possible rating will shown.otherwise you support Google specialist.