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Google Review Star Ratings not appearing under search result

[ Edited ]
Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi, 

I've got some reviews from some clients on my Google Business listing, 7 in total, all giving me 5 stars. When I do a search for my keyphrase I come up but a direct competitor is above me in the local listings. He also has 7 reviews and a 4.9 rating but his stars appear but mine don't. I've read mixed answers as to why this happens but no solution. 

Can anyone please advise me how to get my star rating to appear?

1 Expert replyverified_user

Re: Google Review Star Ratings not appearing under search result

Top Contributor
# 2
Top Contributor

@Emma H

 

I'm so sorry about this lack of the review score.

Have escalated your issued to Google  (for my own reference only: missing review score)

We should wait on any answer from them:

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Google Review Star Ratings not appearing under search result

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Thank you Helmut. It's now appearing which is excellent - Although, I have a score of 4.8 when all of my reviews (now 8 of them) all score me 5 out of 5. Any idea how this is calculated and what I can do to legitimately get ahead of the other company?
Thank you.

Re: Google Review Star Ratings not appearing under search result

Top Contributor
# 4
Top Contributor
you shouldn't believe and its nowhere aid they calculate an "average" as the kids learn in school.

Its calculated by "Bayesian Statistics"
_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Google Review Star Ratings not appearing under search result

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

I am having the same issue with my review stars not showing up under my business listing. It's Twin Cities Microblading 

Google Review Star Ratings not appearing under search result

Top Contributor
# 6
Top Contributor

Hi @Alice B

 for your listing there are two very recently posted reveiws the only reveiws.

Pleaase let's wait for about one or two more weeks. 

In case there will still no review score appear come back to this thread again please.

 

_________________________________________________________________________________

Attention: Please make sure to mention me by adding @[myname] to your responses. Otherwise the notification might not make it and your thread will go unseen.

 

 

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Google Review Star Ratings not appearing under search result

Follower ✭ ✭ ✭
# 7
Follower ✭ ✭ ✭

Hi, its never happens about rating. you do one thing kindly touch all 7 person those put the reviews and all reviews deleted and again put the fresh reviews with great description and rating.it may be possible rating will shown.otherwise you support Google specialist. 

Re: Google Review Star Ratings not appearing under search result

Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭

i Guys,

I need help as well, I am wondering why the star ratings doesn't appear on branded search results?
Screen Shot 2018-04-02 at 6.10.01 PM.png

But it does show on generic keyword searches. Can someone tell me how to display the ratings on branded searches?

Thanks in advance!


Re: Google Review Star Ratings not appearing under search result

[ Edited ]
Top Contributor
# 9
Top Contributor

this  is a really good question for me  - and I can't asnwer it yet.

Forthe record waht I'm experincening like you:

 

searching  for "massage spa singapore" I get  this three pack of results with one of your locations  and all threi come with the  review scrore: (including  yours)

Screenshot 2018-04-02 at 12.33.05.png

 

BUt  like you and if searching for  "Healing touch singapore"
I don't get any review score  unless clicking any of the three results directly :

Screenshot 2018-04-02 at 12.36.45.png

Guessing this is intended by Google  but have no clue why. they indended this differnce  

Have  asked around.

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Google Review Star Ratings not appearing under search result

Top Contributor
# 10
Top Contributor

just  an  other search showing you  its not that unusual: "starbucks buffalo  ny USA"

Screenshot 2018-04-03 at 10.13.40.png

 

 

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile