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Google Review Response

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I have twice submitted a polite response to a negative (and actually untrue) review left for my company on Google. The review still shows up as not having had a reply. When I go back into MyBusiness it still prompts me to "view and reply". but when I write my response and click SUBMIT I get a pop up box telling me I have "Replied!".

 

Fed up with Google allowing people to write completely made up complaints that damage reputations of a perfectly decent business anyway. But at least when you could respond there was a balance. Now it seems we are not even allowed that. Fake review stands. Very frustrating.

 

:-(

 

1 Expert replyverified_user
1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by topic author Encore G
July

Google Review Response

Top Contributor
# 4
Top Contributor

It appears that Google has fixed

 

Please confirm

View solution in original post

Google Review Response

Top Contributor
# 2
Top Contributor

Let me check with google.

Google Review Response

Top Contributor
# 3
Top Contributor

Google has 

1- confirmed the bug

2- Is working to fix it

 

Will keep you posted

Marked as Best Answer.
Solution
Accepted by topic author Encore G
July

Google Review Response

Top Contributor
# 4
Top Contributor

It appears that Google has fixed

 

Please confirm

Google Review Response

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

We have the same problem with our business google page. We've submitted responses via iOS apps and via web pages. Waited days and nothing ever shows up.

Google Review Response

Top Contributor
# 6
Top Contributor

@Sarah S

Have you tried in the last 24 hours? Many are reporting that it is working

Google Review Response

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭

Yes we've tried several times to respond and our responses never display. It's quite frustrating hitting submit and your messages just disappear. 

Google Review Response

Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭

One of the responses finally posted. Thank you!