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Google Review Rating – how to read reviews?

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi everyone,

 

I'm updating various business aspects for the new year, and happened to notice that my business has a 3-star rating (out of 7 reviews) in blue on the search results page. Now, I don't have a Google account for my business, it's not on Google Maps, and it doesn't even come up with any reviews from elsewhere when I Google the business name with "reviews". The stars and reviews aren't even clickable... So where the hell have they come from? How can I read them and respond? How (and where) are people even posting them if I can't work it out?

 

Obviously this is quite worrisome – I've never had a single complaint, so the idea that I might have less-than-stellar reviews lurking somewhere deep in cyberspace is something I want to address right away. 

 

Any help would be most appreciated!

 

Thanks :)

1 Expert replyverified_user
1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by Manoj S (Google Employee)
April 2016

Re: Google Review Rating – how to read reviews?

Top Contributor
# 10
Top Contributor

@JunoH

 

seems I got it now (btw I had a hard time to get  your sample for what ever reason)
But get this one very similar to your last one:

screencapture (4).png

 

as far as I understand my own latter sample the ratings are directly extracted  from this yelp page:

http://www.yelp.com/biz/dissertation-editor-cambridge

 

I however can't figure out how to get for your sample as it is 

screencapture (6).png

 

the reviews from the page http://www.essc.unt.edu/index.php

Main problem: if clicking the link "Harvard Essay Editing Service | Primary homework help" it redirects

to https://speedypaper.com/ 

so I'm bit lost to explain how to get the  reviews for this sample.

sorry not being able to explain it

 

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

View solution in original post

Re: Google Review Rating – how to read reviews?

Top Contributor
# 2
Top Contributor

@JunoH:

 

regarding your query  "Google Review Rating – how to read reviews?"

 

How do you imagine to get help without providing any information about the business page in question?

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Google Review Rating – how to read reviews?

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Hi Helmut,

I'm not sure why that would be relevant? If you Google any business that has star reviews, those reviews aren't clickable – so my question is where do they come from? How do you read them?

Thanks.

Re: Google Review Rating – how to read reviews?

Top Contributor
# 4
Top Contributor

@JunoH

 

 

sorry Juno

 

I don't understand a word.

Making this lack of understanding clear  on a sample.

If googling this business:  "Helmut's Pet Training Great Falls, MT" I get this result 

screencapture (1).png

 

Clicking the red highlighted link 6 Google reviews  I get them shown as below:

screencapture (2).png

 

Clicking on the name of a c

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Google Review Rating – how to read reviews?

[ Edited ]
Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

Hi Helmut,

I think you might be referring to a different type of result. As I mentioned, my business does not have a Google page set up, and is not on Google Maps.

As an example of what I mean, please try typing in "editing service". If you look under the result for "Scribendi" (not my company, by the way), there's a star rating underneath that says "rating for Scribendi.com". Yet this is not clickable, and they do not have a "maps" result like you show for your business above.

Now in my case that shows three stars and says "Rating: 3 - ‎7 reviews" next to it, but again that is not clickable. Also, I do not use AdWords (I did about seven years ago, but discontinued it within about six months).

I hope that makes it clearer. Thank you!

Re: Google Review Rating – how to read reviews?

Top Contributor
# 6
Top Contributor

@JunoH

still not quite sure I got it.

Are you referring to the two results as below:

- Easy & Quick Proofreading‎

- Scribendi Editing Service - Fast, Affordable, & Professional‎ 

as in my screenshot:Screenshot 2016-01-18 at 17.35.30.png

 

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Google Review Rating – how to read reviews?

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭
Either of those do demonstrate my point; however, please bear in mind that the result for my page is NOT from an ad – the stars appear as above, but say "Rating: 3 - ‎7 reviews" next to them. Thanks.

Re: Google Review Rating – how to read reviews?

Top Contributor
# 8
Top Contributor
can you provide please a search link (or even better) a screenshot showing your search result and its review ratings?
_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Google Review Rating – how to read reviews?

Visitor ✭ ✭ ✭
# 9
Visitor ✭ ✭ ✭

Here's another example that more closely reflects what I mean. The page comes up as a regular search result (it's not an ad), but is showing reviews. Yet when you type the name of that company directly into Google, no "maps" result comes up, which suggests they don't have a Google page either. So where are those reviews coming from? Thanks.Screen Shot 2016-01-18 at 9.00.25 AM.png

Marked as Best Answer.
Solution
Accepted by Manoj S (Google Employee)
April 2016

Re: Google Review Rating – how to read reviews?

Top Contributor
# 10
Top Contributor

@JunoH

 

seems I got it now (btw I had a hard time to get  your sample for what ever reason)
But get this one very similar to your last one:

screencapture (4).png

 

as far as I understand my own latter sample the ratings are directly extracted  from this yelp page:

http://www.yelp.com/biz/dissertation-editor-cambridge

 

I however can't figure out how to get for your sample as it is 

screencapture (6).png

 

the reviews from the page http://www.essc.unt.edu/index.php

Main problem: if clicking the link "Harvard Essay Editing Service | Primary homework help" it redirects

to https://speedypaper.com/ 

so I'm bit lost to explain how to get the  reviews for this sample.

sorry not being able to explain it

 

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile