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Google Review Missing?

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hello,

 

I just started a new review campaign to current and past customers. With it being a goal of mine this year to get more reviews on Google by being proactive and asking. It's frustrating if Google removes them if I get a couple in a week. Is this why?

Anyways I got three new reviews in about a week and wondering if this is why the one was removed. They were all written by my customers on their own time. How do I get my review back?

 

Business Name: WaterMark Design

Business Address: 19120 Freeport Street Northwest #686, Elk River, MN 55330

Phone: 612-760-1471

Google+ Url: https://plus.google.com/+WaterMarkDesignElkRiver

 

Any help is appreciated.

 

Thanks,

Mark

 

1 Expert replyverified_user
Marked as Best Answer.
Solution
Accepted by topic author Mark H
October 2016

Google Review Missing?

Top Contributor
# 2
Top Contributor

Hi Mark

 

I understand your frustration - reviews can be painful to get and losing even one is very sad. Google doesn't share its review approval algorithm but a sudden burst of reviews in a short period of time, particularly for a new business or one that has not previously had many reviews can cause a spam trigger.

 

i'd recommend keeping the pace of review asking slow and steady to minimise the risk of any future reviews being removed.

 


Priya Chandra, Google My Business Top Contributor
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Google Review Missing?

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Thank you PriyaC. 

 

I've already started spacing my review asks out and it seems to be helping.

 

I believe that was the problem that I had asked a bunch of past clients at once and a whole bunch then came through, so Google removed a couple. Luckily my customers understood and resubmitted another review a few weeks later when I told them what happened.