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Google Review Impersonation

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

A disgruntled client's son published three negative reviews on our website posing as three different family members.  The reason I know that at least two are from an impersonator is that the two actual clients (husband and wife) do not speak English.  The three reviews are extremely similar.  When I've attempted to pursue various avenues to have Google fix this, I reach a dead end with a statement to the effect that our filters prevent this from happening; therefore, you must be wrong.  It's very frustrating that this is allowed to happen.

 

West Kendall Animal Hospital

14732 N. Kendall Drive, Miami, FL, 33196

305-385-0404

https://www.google.com/maps/place/West+Kendall+Animal+Hospital/@25.6836748,-80.4328927,17z/data=!4m7...

www.westkendallanimalhospital.com

 

1 Expert replyverified_user

Google Review Impersonation

Top Contributor
# 2
Top Contributor

Hi,

 

I would like to apologize for the lack of reply to your help inquiry. The Google My Business community has recently implemented several improvements that we hope will allow the proper care of help tickets here.

 

If you still have an issue that needs attention, please take a moment to review our Go-To Guides. These are carefully created to cover most issues someone may face and they provide unique solutions that are easy to implement.

 

If you have already found a solution, can you provide an update on how you solved your issue? If you are still in need, please do let us know.

 

Thank you for using Google My Business (GMB) to strengthen your online presence.

 

Kind Regards,

 

James

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