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Google My Business not updating Google business profile

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Greater Lawrence Community Action Council
305 Essex St.
Lawrence,  MA  01840

978 681-4900

 

Does the Google Business profile on Google searches use My Google Business information?  I verified my Google Business account on 5/9//16 and made edits to our schedule and telephone #.  Google My Business shows the correct information but our business profile in google search shows the incorrect information. See below links.   It shows us as permanently closed.  I also tried to use the report us as open several times with no change. I see that Google My Business says edits to the page are pending.   How long does it take for edits to be published?

 

Am I missing something?

 

Earl

https://www.google.com/webhp?source=search_app&gws_rd=ssl#q=greater+lawrence+community+action+counci...

https://plus.google.com/b/100877930763540464930/100877930763540464930/about?gmbpt=true&pageId=100877...

 

1 Expert replyverified_user
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Marked as Best Answer.
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Accepted by topic author Earl E
May 2016

Re: Google My Business not updating Google business profile

Top Contributor
# 2
Top Contributor

@Earl E

 

I took a look onto MapMaker for the new address and found there some obvious mess:

 

a deleted feature: http://www.google.com/mapmaker?gw=39&fid=0x89e307a6cf6b6f57:0xe9c64a251b7d7868

a pending (but closed) feature: http://www.google.com/mapmaker?gw=39&fid=0x89e307a6c3f9a275:0x5555035731b30327

and last but not least an third one: http://www.google.com/mapmaker?gw=39&fid=0x89e307a6c3f9a275:0xdd24db9f2defbe5d (not sure the latter is anyhow related with your matter)

 

 

IK have no clue about the first two URLs 

 

I strongly recommend to contact business support:

 

The best way to contact business support:
https://support.google.com/business/contactflow?hl=en

https://support.google.com/business/contact/business_c2c_l?rd=2

 

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

View solution in original post

Marked as Best Answer.
Solution
Accepted by topic author Earl E
May 2016

Re: Google My Business not updating Google business profile

Top Contributor
# 2
Top Contributor

@Earl E

 

I took a look onto MapMaker for the new address and found there some obvious mess:

 

a deleted feature: http://www.google.com/mapmaker?gw=39&fid=0x89e307a6cf6b6f57:0xe9c64a251b7d7868

a pending (but closed) feature: http://www.google.com/mapmaker?gw=39&fid=0x89e307a6c3f9a275:0x5555035731b30327

and last but not least an third one: http://www.google.com/mapmaker?gw=39&fid=0x89e307a6c3f9a275:0xdd24db9f2defbe5d (not sure the latter is anyhow related with your matter)

 

 

IK have no clue about the first two URLs 

 

I strongly recommend to contact business support:

 

The best way to contact business support:
https://support.google.com/business/contactflow?hl=en

https://support.google.com/business/contact/business_c2c_l?rd=2

 

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Google My Business not updating Google business profile

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Thank You Helmet,

I contacted Google using the 2nd method and got my issue resolved.

Thank you very much!