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Google My Business keeps changing phone numbers

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I have 130 locations that I did a bulk upload with phone numbers, addresses, hours of operation, etc. I have been noticing that some of the phone numbers change on their own. I am the verified owner of these business (in Google) so I am not sure why these numbers can change without my knowledge or approval. Any idea what is going on here? I need the phone numbers to stay the same!

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Marked as Best Answer.
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Accepted by topic author Brooke S
December 2015

Re: Google My Business keeps changing phone numbers

Top Contributor
# 4
Top Contributor

Hi @Brooke S

 

As i suspected, Google is finding more instances of the business listed with that number, therefore they keep changing it to reflect the data that they find.

 

You need to find and correct the incorrect lisings:

 

Small Sample

 

http://oru.campustilt.com/485976/mazzios-italian-eatery

http://www.tupalo.co/tulsa-oklahoma/mazzios-italian-eatery

http://us.owlslists.com/business/555998291cb666c3c78dab34/Mazzios-Italian-Eatery-Tulsa

http://www.tulsafinds.com/listings/mazzios-italian-eatery-8/

http://ok.numberji.com/business/mazzios-italian-eatery-9182991182-id-12594520-50bae



Tim Capper, Google My Business Top Contributor
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View solution in original post

Re: Google My Business keeps changing phone numbers

Top Contributor
# 2
Top Contributor

Hey @Brooke S

 

From the sounds of it, Google is changing the numbers because it finds more authority data out there with the different phone numbers.

 

Could you provide a couple of Examples:

 

Business page URL:

 

Correct Number:

What Google keeps changing too:



Tim Capper, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.

Find me on: Google+ | Twitter | Facebook | Linkedin
Tim operates a bespoke Local SEO Consultancy in the UK, Online Ownership

Re: Google My Business keeps changing phone numbers

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Sure! I've already changed the one instance I found this morning, but here is the info...

Business page URL: https://www.google.com/?gws_rd=ssl#q=mazzios+tulsa+101st+sheridan&rflfq=1&rlha=0&tbm=lcl&tbs=lf:1,lf...

Correct Number: 918-664-4444
What Google keeps changing too: 918-299-1182

Note that it is showing the correct number now, I went in and changed it this morning. I just wish I could lock these numbers down because the numbers they are changing it to are incorrect and causes a lot of frustration for customers.
Marked as Best Answer.
Solution
Accepted by topic author Brooke S
December 2015

Re: Google My Business keeps changing phone numbers

Top Contributor
# 4
Top Contributor

Hi @Brooke S

 

As i suspected, Google is finding more instances of the business listed with that number, therefore they keep changing it to reflect the data that they find.

 

You need to find and correct the incorrect lisings:

 

Small Sample

 

http://oru.campustilt.com/485976/mazzios-italian-eatery

http://www.tupalo.co/tulsa-oklahoma/mazzios-italian-eatery

http://us.owlslists.com/business/555998291cb666c3c78dab34/Mazzios-Italian-Eatery-Tulsa

http://www.tulsafinds.com/listings/mazzios-italian-eatery-8/

http://ok.numberji.com/business/mazzios-italian-eatery-9182991182-id-12594520-50bae



Tim Capper, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.

Find me on: Google+ | Twitter | Facebook | Linkedin
Tim operates a bespoke Local SEO Consultancy in the UK, Online Ownership

Re: Google My Business keeps changing phone numbers

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭
Thanks for your help - makes total sense. Nice to know I'm not just seeing things.

Re: Google My Business keeps changing phone numbers

Top Contributor
# 6
Top Contributor
No problem



Tim Capper, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.

Find me on: Google+ | Twitter | Facebook | Linkedin
Tim operates a bespoke Local SEO Consultancy in the UK, Online Ownership

Google My Business keeps changing phone numbers

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭

Without my consent my mobile number was changed by aomsome.

Re: Google My Business keeps changing phone numbers

Top Contributor
# 8
Top Contributor

Hi @Vikram S

 

Google does not need your consent, anyone can suggest an edit.

 

You can reject updates if you log into your account dashboard. - if you have not rejected or accepted updates within a certain period of time, then Google will accept the change to be correct.

 

So please regularly log into your account and check for any updates.

 

 



Tim Capper, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.

Find me on: Google+ | Twitter | Facebook | Linkedin
Tim operates a bespoke Local SEO Consultancy in the UK, Online Ownership