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Google My Business images from Booking.com

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

We have images being shown within the Google business listing that are being scraped from booking.com, however, these images are of a completely different hotel which is confusing a few people!

 

I've contacted Google who told me that they cannot resolve this and only Booking.com can. Booking.com then told me that only Google can resolve this! I'm pretty sure that this is down to Google looking at the wrong property on booking.com for these images, however the local support I've been in contact with have been no help at all.

 

Any help with this one? Thanks!

1 Expert replyverified_user

Google My Business images from Booking.com

Top Contributor
# 2
Top Contributor

First did you flagged the images (in addition to calling)? If so when?

 

1- Please share your business name

2- Please share the url or images of the wrong photos

3- Please provide (if you have it) the ticket number for the support ticket you created.

 

With that we can escalate the issue. thanks

 

Google My Business images from Booking.com

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

I have flagged several images but they haven't been removed.

 

1. Mullion Cove Hotel

2. There's dozens of incorrect images being pulled from a booking.com page

3. I can't see a ticket number in the email thread

 

Thank you.

Re: Google My Business images from Booking.com

[ Edited ]
Top Contributor
# 4
Top Contributor

1- I need an answer to the question of WHEN DID YOU FLAG?

 

2- There must be some identifying information in the email as to a case and/or possibly a person. Perhaps in the subject line of the email is where it is usually located.

 

3-  I need either images of the wrond images or preferably the URL. If I am going to escalate this I need to be able to be specific

 

4- To get the links you need to select each image in the image view and copy the URL at the top. The URL will look like this

https://www.google.co.uk/maps/uv?hl=en&pb=!1s0x486b29d68c2142c5%3A0x100b4c3642a43bd1!2m14!16m13!1b1!...

 

5- The link to be copied is shown on this screen shot

Screenshot-2017-03-21-10.51.15-hotel.jpg

 

 

Google My Business images from Booking.com

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

1 - I flagged them over 2 weeks ago

2 - Nope, no ticket number, I spoke to someone called Varun on local-help@google.com who hasn't responded in over 2 weeks

3 - There's dozens of images, possibly 50-100

 

Image 1

Image 2

Image 3

Image 4

Image 5

Image 6

Image 7

Image 8

 

Thanks!

Google My Business images from Booking.com

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭

Hi Mike,

 

Any update on this?

 

Thank you!

Google My Business images from Booking.com

Top Contributor
# 7
Top Contributor

Not yet. do you mind checking back in a week?

Google My Business images from Booking.com

Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭

No problem, thank you!

Google My Business images from Booking.com

Top Contributor
# 9
Top Contributor

Google reports that they have removed in the back end but that it might take a few days to show in Maps. Let me know if they are not removed. 

Google My Business images from Booking.com

[ Edited ]
Visitor ✭ ✭ ✭
# 10
Visitor ✭ ✭ ✭

We have the same issues: We have images who being shown within the Google business listing that are being scraped from booking.com, however, these images are of a completely different hotel which is confusing a few people!

Wrong url: 

 

http://www.google.com/travel/clk?pc=AA80OsyGiAFe6l3D0P7ZVURq6Vdfsn014_hI2NoYOA01kKcFwkgSQtgw0S-RJsJA...

 

Correct url:

https://www.booking.com/hotel/rs/apartment-quot-l-quot-kop-konaci.sr.html?label=gen173nr-1DCAEoggJCA...

 

Thanks