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Google My Business iOS app issues

[ Edited ]
Participant ✭ ✭ ✭
# 1
Participant ✭ ✭ ✭

Hi,

 

I'm not sure if this has been reported before, but the Google My Business iOS App doesn't Recognise Accounts nested under business Accounts.

 

For example, if I have a listing named XYZ and it has been claimed by xyz@gmail.com and I login to the same account on the iOS app, it is recognised and displayed.

 

But if the listing XYZ is nested under a "Business Account" ABC and I login with the same account xyz@gmail.com that is setup as the owner, then the app is unable to recognise the listing that is present under the ABC placeholder and repeatedly redirects me to the "Add a new business page".

 

I've reported this via the in-app "feedback" option months ago, still no resolution has been found.

 

Thanks.

 

 

 

1 Expert replyverified_user
Marked as Best Answer.
Solution
Accepted by topic author Time Lord
August 2016

Re: Google My Business app iOS app issues

[ Edited ]
Top Contributor
# 2
Top Contributor

Hi @Time Lord

 

Since I don't own a iOS device I can't investigate this.

Will ask other TCs with a iOS device and Google to reveiw your findings

for my own reference only:

Google My Business app iOS app issues reported

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Google My Business app iOS app issues

Participant ✭ ✭ ✭
# 3
Participant ✭ ✭ ✭

Re: Google My Business app iOS app issues

Participant ✭ ✭ ✭
# 4
Participant ✭ ✭ ✭

@Helmut Geissler Also, as an FYI, there was an update of the app on August 9th, but the issue still persists. 

 

Thanks. 

Re: Google My Business app iOS app issues

Top Contributor
# 5
Top Contributor
thanks - will add this info to my escalation
_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Google My Business app iOS app issues

Participant ✭ ✭ ✭
# 6
Participant ✭ ✭ ✭

@Helmut Geissler 

 

Hi ehg, 

 

The issue has been resolved in the recent iOS app update (version 2.4.3).

 

Thanks. 

Google My Business iOS app issues

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭

This problem either still

persists or has resurfaced with due to updates. I'm using IOS 10.1.1 and am having this exact same issue. 

Re: Google My Business iOS app issues

Participant ✭ ✭ ✭
# 8
Participant ✭ ✭ ✭

Hi @Bryan M@Helmut Geissler,

 

Yes, this issue is back again.

 

It was fixed in one of the previous updates and reverted in a later one.

 

I am no longer able to manage listings that are added under a business account for which I am a "Primary Owner".

 

I have now transferred all the listings from their respective business accounts to mine.

 

@Helmut Geissler could you tell the iOS team to look into this again?

 

Thanks.

Google My Business iOS app issues

Visitor ✭ ✭ ✭
# 9
Visitor ✭ ✭ ✭

Hello , 

 

 I have a similar issue with the latest version of Google My Business iOS app: I cannot upload any file from the app and update the Google+ page linked to GMB profile . They seem disconnected .. 

 

Thank You and Warm Wishes from Rome .

 

daniele 

Google My Business iOS app issues

Visitor ✭ ✭ ✭
# 10
Visitor ✭ ✭ ✭

I need a hand.....tr tltubbs