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Google My Business account links to the wrong Facebook Page

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# 1
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1. The Glass House

2. 2895 N Oakland Ave Decatur, IL 62526-1526

3. 217-875-7077

4. https://plus.google.com/+GlassHouseDecatur

 

Our Google my business links to Facebook reviews on the old Facebook page:

https://www.facebook.com/pages/Glass-House/214719291887387

 

Instead of our current merged Facebook profile:

https://www.facebook.com/The-Glass-House-644520799038866/

 

I don't see a way to update or maintain this.

 

1 Expert replyverified_user

Google My Business account links to the wrong Facebook Page

[ Edited ]
Top Contributor
# 2
Top Contributor

Sorry @David T

 

This are the three reveiws I see with your GoogleMyBusiness listing 

Neither of them are facebook reviews or anyhow based on any fb page.

Can oyu please elaborate the issue.

Providing screenshot would be helpful too

 

 

 

How to add screen captures or similar to posts: https://www.en.advertisercommunity.com/t5/Basics-for-Business-Owners/How-to-add-screen-captures-or-s...
(or upload them to a public picture site - linking them to here)

 

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Google My Business account links to the wrong Facebook Page

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# 3
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Here is the screenshot of what I see on the SERP page. The is a link to Facebook reviews in it. This is where it is linking to the incorrect (old) Facebook profile.

 

Facebook-Glasshouse.png

Re: Google My Business account links to the wrong Facebook Page

Top Contributor
# 4
Top Contributor

Interesting!

 

I don't see it this way:

screenshot-www.google.com 2016-10-24 17-11-15.png

 

Ok you then need to contact business support regarding this issue

 

https://goo.gl/6jjAlj

 

or use the twitter or facebook based support

twitter handle(@GoogleMyBiz) or their Facebook Page (https://www.facebook.com/googlemybusiness/) 

 

 

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Google My Business account links to the wrong Facebook Page

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# 5
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hi David,

 

We are having the same problem, the only help we seem to be able to get is request a call back from google business and still waiting two days later.........have you managed to solve your issue?

 

Best regards,

 

Martin

 

Google My Business account links to the wrong Facebook Page

Visitor ✭ ✭ ✭
# 6
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I have not solved my issue. I sent in an email request, but the answer was not acceptable:

 

"As per your email, I understand that you want the Facebook reviews link associated with your business page- Glass House to be changed. I've checked for the Facebook Reviews link on your business page on Google, but was unable to find it. Please find the attached screenshotAs the page is not showing the Facebook Reviews option on your page, so you do not need to worry. If it appears on your page, then I would like to inform you that it can only be completely removed and it cannot be changed/edited. You can follow the steps mentioned in the below link to remove it from your business page:"

 

I find it funny that none of the Google support people can see it. It's unacceptable that my only option is to remove it. Perhaps I'll wait continue to wait for the inevitable feature that will allow me to update it...

 

 

Google My Business account links to the wrong Facebook Page

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# 7
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Hey David

We are in the exact same situation 

Did you ever get this sorted? 

 

If not what were the steps to follow to remove it

 

Allan

Marked as Best Answer.
Solution
Accepted by topic author David T
January 2017

Re: Google My Business account links to the wrong Facebook Page

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# 8
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I never had any solution from Google, but it has "fixed" itself. Today
our profile points to the correct Facebook page for our business.

Technical support at Google seemed to not know what controlled it
showing up. I assume that Google crawlers are periodically cross checks
things and periodically corrects itself.

Re: Google My Business account links to the wrong Facebook Page

Visitor ✭ ✭ ✭
# 9
Visitor ✭ ✭ ✭
I never had any solution from Google, but it has "fixed" itself. Today
our profile points to the correct Facebook page for our business.

Technical support at Google seemed to not know what controlled it
showing up. I assume that Google crawlers are periodically cross checks
things and periodically corrects itself.

Google My Business account links to the wrong Facebook Page

Visitor ✭ ✭ ✭
# 10
Visitor ✭ ✭ ✭

Prime Pixels Photography

Racecourse Road, Hamilton QLD 4007

1800 749 357

https://plus.google.com/105434624556224762493

 

I am having a similar problem, but worse. My Google My Business listing is displaying reviews from someone else's facebook page. We're in Australia and this other business is in South Africa! Our business name is the same (Prime Pixels Photography) but our facebook page is "Prime Pixels Premium Property Photography". Any suggestions?

 

Similar problem happening with my