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Google My Business Reviews vs Google Maps Reviews

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

1. Acupuncture Health Center

2. 6545 France Ave S C21 Edina, MN, 55435

3. 952-922-5000

4. https://business.google.com/u/0/b/103805408516313585821/dashboard/l/06782105239405390855?hl=en

 

A customer just wrote a new review for our business. It shows up under our Google My Business Reviews. However, when we search for our business through Google it doesn't list the most recent review among the others. What is the problem here?

 

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Re: Google My Business Reviews vs Google Maps Reviews

Top Contributor
# 2
Top Contributor
Hi Huan

I see 5 reviews for your business with the most recent one being within the last week from Xuelian Xu. Do you think there should be a 6th review?

If so, and it is not showing then it may be the customer deleted the review or Google has removed it automatically. There is limited guidance from Google on why a review may have been removed (as they do not want spammers to gain an advantaged), but some information is provided here: https://support.google.com/business/answer/2622994?hl=en

Priya Chandra, Google My Business Top Contributor
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