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Google My Business Page - it says "invalid address" but there's nothing wrong with the address...

[ Edited ]
Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I am trying to update an address for one of our offices and I've input it correctly, it even shows on the map. But when I save it a warning pops up and it says invalid address. I can't work out how to fix this and I can't find a way to contact Google to advise them. Can someone please help?  Thank you.

 

Full Business Name: Barry Plant Epping

Current Business Address: 740 High Street, Epping, Victoria, 3076

Current Business Telephone Number: 03 9422 1822 

Google+ URL: https://plus.google.com/b/109786579749356577804/109786579749356577804?gmbpt=true&hl=en-GB

 

Contact: <edited by a Community Manager as noted below>

Note: this post has been edited by a Community Manager, per Community Guidelines, in order to remove account specifics and/or personal contact information. This is done to protect account security and privacy.

1 Expert replyverified_user

Re: Google My Business Page - it says "invalid address" but there's nothing wrong with the

Top Contributor
# 2
Top Contributor

@Barry P

 

please remove your email address from your post as it violates the foum guidelines.

Actually oyuor listing comes with this address: "740 High St Melbourne VIC 3076

What other address should it show up?

 

YOu missed to explain this or I missed your explanation

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Google My Business Page - it says "invalid address" but there's nothing wrong with the

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Thanks for the reply Helmut. I don't know how the address got changed to
Melbourne but I'm trying to change it to Epping which is where this office
is actually located and it's telling me there's something wrong with the
way I'm inputting the address. I can't work it out because I've entered the
address fully.

I have 80+ other Google pages I look after for other offices and I've never
had this problem before.

Re: Google My Business Page - it says "invalid address" but there's nothing wrong with the

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭
Thanks for the reply Helmut. I don't know how the address got changed to
Melbourne but I'm trying to change it to Epping which is where this office
is actually located and it's telling me there's something wrong with the
way I'm inputting the address. I can't work it out because I've entered the
address fully.

I have 80+ other Google pages I look after for other offices and I've never
had this problem before.

Re: Google My Business Page - it says "invalid address" but there's nothing wrong with the

Top Contributor
# 5
Top Contributor

@Barry P

Are you saying you can't go into your dashboard and change there the address from "740 High St Melbourne VIC 3076" to "740 High St Epping VIC 3076"?

 

If so this would be a case to contact business support and ask them for help.

 

The best way to contact business support:
contactflow & request a call back
https://goo.gl/5iDTCU
Talk to a specialist
https://goo.gl/ahhzl0
Global Phone Support Hours:
You can request in many (maybe not all though) countries a call back of experts of business support by phone. This should be possible on official working days and during their the day time only - try it from 9 or 10 AM until 5 or 6 PM

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Google My Business Page - it says "invalid address" but there's nothing wrong with the

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭
Yes that's right! Where do I find the contact details for Google Business
Support? I've searched and searched and it keeps leading me to this
Community forum.
Thanks again!

Re: Google My Business Page - it says "invalid address" but there's nothing wrong with the

Top Contributor
# 7
Top Contributor
I provided you in my last response how to talk with a specialist of support.
Repeating it here:

Talk to a specialist
https://goo.gl/ahhzl0
_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile