Google My Business Overall Star Rating[ Edited ]
February 2017 - last edited February 2017
I have a question regarding my overall star rating for my Google My Business account. We have several 5 star reviews; however, we received one 1 star review. Despite all of our positive reviews, our current overall star rating is at 1 star. Why is this and how can it be fixed? Shouldn't the overall rating be an average of all of our reviews?
If someone could help, I'd really appreciate it.