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Google My Business Overall Star Rating

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Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi There,

I have a question regarding my overall star rating for my Google My Business account. We have several 5 star reviews; however, we received one 1 star review. Despite all of our positive reviews, our current overall star rating is at 1 star. Why is this and how can it be fixed? Shouldn't the overall rating be an average of all of our reviews?

 

If someone could help, I'd really appreciate it.

Thanks,

Caitlin 

1 Expert replyverified_user
1 ACCEPTED SOLUTION

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Marked as Best Answer.
Solution
Accepted by topic author Caitlin C
February 2017

Google My Business Overall Star Rating

Top Contributor
# 2
Top Contributor

This is a known bug that has been elevated to google. 

 

 

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Marked as Best Answer.
Solution
Accepted by topic author Caitlin C
February 2017

Google My Business Overall Star Rating

Top Contributor
# 2
Top Contributor

This is a known bug that has been elevated to google.