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Google My Business Driving Direction Data NOT showing for one account connection

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# 1
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We have 35 mutual agency clients using our Google My Business integration today. The 'Driving direction data' is not showing for one of the larger accounts but works fine for the 34 other clients.. We need to fix this asap so they can report and better manage the 4,000+ advertiser locations they have on google my business. 


Is this something to do with their account settings? Is there anything else that could be causing this issue?