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Google My BUsiness Team Broke My Nexus5 Mobile

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

An executive from Google My BUsiness came to my store in Kolkata, India to list my business. He took my phone with my permission and was listing my business online. The phone slipped from his hand and the screen broke. He promised ot compensate me and even a Google manager spoke with me on phone and promised Google will compensate me but there is no update yet! It's been 10 days.  

 

Attaching the business card of the person who broke it. The helpcenter guys are useless. They are not helping with this query. Anybody got an email ID where I can email Google team and let them know about it. 

He Broke my Nexus5 phoneHe Broke my Nexus5 phoneGoogleMyBusiness Rep Card.jpeg

2 Expert replyverified_user

Re: Google My BUsiness Team Broke My Nexus5 Mobile

Top Contributor
# 2
Top Contributor

Hi @Abhishek A

 

No there is no direct number.

 

I will escalate this and hopefully get a team member to contact you.



Tim Capper, Google My Business Top Contributor
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Re: Google My BUsiness Team Broke My Nexus5 Mobile

Top Contributor
# 3
Top Contributor

Hi @Abhishek A

 

My community manager has reached out to the named Employee, about this.

 

Please give it a day or two ( time zones ) for my CM to get a response.

 

 



Tim Capper, Google My Business Top Contributor
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Tim operates a bespoke Local SEO Consultancy in the UK, Online Ownership

Google My BUsiness Team Broke My Nexus5 Mobile

Community Manager
# 4
Community Manager

Hi Abhishek, 

 

Apologies for the delay. I received word last week that this issue had been resolved. Thank you again for your patience. 

 

Best,

Marissa

 


____________________________________________________________________________________________
Marissa Nordahl, Community Manager, Google My Business
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Google My BUsiness Team Broke My Nexus5 Mobile

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

Wanting to add my business on google were do I go start 

 

Re: Google My BUsiness Team Broke My Nexus5 Mobile

Top Contributor
# 6
Top Contributor

Hey @Troy H

 

Start here >> https://www.google.com/business/



Tim Capper, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.

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Tim operates a bespoke Local SEO Consultancy in the UK, Online Ownership