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Google Maps Showing Incorrect Picture of My Business

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I am trying to update an address but it is now saying it is permanently closed on google maps?! 

 
Allion Legal have NOT  permanently closed displayed on the google map. Incorrect Google Business entries for Allion Partners.jpg 
 
We have CHANGED OUR NAME from Allion Legal to Allion Partners
 
We have CHANGED ADDRESS to Level 10, 20 Martin Place, Sydney NSW 2000.
 
 
The current MAP MARKER is showing as 123 Pitt St, Sydney when it should be Level 10, 20 Martin Place. 
 
The OUTSIDE PHOTO of the address is incorrect and showing 123 Pitt St, Sydney, when it should be 20 Martin Place. 
 
 
Can you please help me make the above amendments? 
 
Your prompt reply would be greatly appreciated. 
 
Thanks and kind regards, 
 
Abby
1 Expert replyverified_user

Google Maps Showing Incorrect Picture of My Business

Top Contributor
# 2
Top Contributor

What ever you or others made to achieve the move of the law firm from one address to the other made it wrong.

This is causing to show correctly the busines knowledge graph with the red banner "moved to an other address" but showing the new address already below

More strange: its shows the marker on top of the knowledge graph at the same time at obviously at the old address 123 Pitt St.

Its hard to say a godd advide as I don't know who in the past did what kind of mistake.

My only advise would be to contact business support to get the mess sorted out.

 

The best way to contact business support:
requesting a call back in order to talk to a specialist
this is the link to request a call back: https://goo.gl/ahhzl0
It works at their Phone Support Hours only:
You can request in many (maybe not all though) countries a call back of experts of business support by phone. This should be possible on official working days and during their the day time only - try it from 9 or 10 AM until 5 or 6 PM

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Helmut Geissler, Google My Business Top Contributor   |  my G+ profile