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Google Maps Showing Incorrect Picture of My Business

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Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

My business google local listing shows different bike shop picture, this pictures comes from different webpage. I try to flag this picture couple times but still is the same they didn't remove it and it's effecting our business, I login my local business google account but I can't edit this picture from there, today I send feedback from google map I hope this will help, any other suggestions?
My Business Name  Nyc Bicycle Shop (Staten Island)

Located: 1178 Bay Street Staten Island, NY 10305

https://www.google.com/maps/place/Nyc+Bicycle+Shop+(Staten+Island)/@40.6144569,-74.0687679,17z/data=...

Wrong picture The Bike Shop (On Hylan Blvd.).jpeg

1 Expert replyverified_user

Google Maps Showing Incorrect Picture of My Business

Top Contributor
# 2
Top Contributor

To remove photos is a multi step process.

-Log using the email used to verify the listing
-Goto the photo gallery for each hotel via either the Knowledge Panel or Google Maps
-Click on the photos you want removed
-In the upper right of each photo is a flag that should be clicked
- This will take you to a report form which needs to be filled out

If after two weeks the photos are still present you need to contact support for their assistance.
Google has changed (actually hidden) their support options.

You can dig to get in touch with Google My Business Support. You need to:
1- log into your Google my business dashboard http://www.google.com/mybusiness
2- select support from upper left hamburger menu
3- a help screen will appear to the right
4- It used to be just a scroll down to contact us under Contact Us
5- Scroll down and select Need More Help
6- Select the specific problem - in your case Verification
7- Select I requested a postcard more than 14 days ago
8- Scroll to the bottom of the page and choose most appropriate contact method for you (some are not always available)

Alternatively you can try contacting them:
Facebook https://www.facebook.com/googlemybusiness
Twitter https://twitter.com/GoogleMyBiz

 

Be sure that you have loaded plenty of current images of your own.