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Google Maps Marker Stuck in the Ocean

[ Edited ]
Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

 

Hello

 

Today, my store got visited by a Trusted Verifier and help me to verify my location. But there is something wrong, the marker is misplaced and wont change even I tried to edit the address, because in the dashboard its show the correct addres & marker. But in google plus, maps and search. It's showed in the wrong marker.

 

Please help,

 

Business information :

Charisma Thamrin City, Indonesia

 

 

 

 

 

 

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Screenshot_2016-11-22-19-11-13.jpg

 

 

 

 

 

 

 

 

1 Expert replyverified_user
Marked as Best Answer.
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Accepted by topic author feby f
November

Google Maps Marker Stuck in the Ocean

Top Contributor
# 2
Top Contributor

@feby f

 

It seems for me your page is somehow corrupted.

 

Its apparently this URL https://plus.google.com/118414458383436396677/about

And surprisingly it shows in the header part the badge "verified local business"

But unlike and ordinary listing it doesn't show the usual contact card and it doesn't come with a map.

 

The GMaps listing for this corrupted listing is linked like here http://maps.google.com/?cid=14919384759232160485

And it shows the marker at the lat,long coordinates 0,0 - in the Gulf of Guinea -  its the genuine zero point of coordinates in the South Atlantic  

 

So the error is caused by the wrong coordinate 0,0 

 

I have no idea who is responsible for the corrupted listing and no idea how to fix this.

 

Maybe Google Support knows better.

Try contacting them

 

The best way to contact business support:
requesting a call back in order to talk to a specialist
this is the link to request a call back: https://goo.gl/ahhzl0
It works at their Phone Support Hours only:
You can request in many (maybe not all though) countries a call back of experts of business support by phone. This should be possible on official working days and during their the day time only - try it from 9 or 10 AM until 5 or 6 PM

 

City/@-0.0007502,-0.0019195,16.47z/data=!4m2!3m1!1s0x0:0xcf0c4d646968e2e5 

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Google Maps Marker Stuck in the Ocean

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Mine is showing up at the same place in the ocean too...

Google Maps Marker Stuck in the Ocean

Top Contributor
# 4
Top Contributor

@Lottie D

 

Please start your own thread providing there all information to understand and investigate your issue
This allows us to keep the forum organized and gives you the attention you need.
This ( https://www.en.advertisercommunity.com/t5/Google-My-Business/ct-p/GMB ) is our top level Community--from there, you can click into the board title that is most applicable for your issue. Once you're in an individual board, you can click on the red/pink + sign in the lower right corner of the screen to start a new topic.

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Google Maps Marker Stuck in the Ocean

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

 

Hi

@Helmut Geissler

Thankyou for your fast response, I'm gonna try to call the support google

Google Maps Marker Stuck in the Ocean

Top Contributor
# 6
Top Contributor

YOu are very welcome @feby f

 

Please give me a feedback what or how  support helped you.

And in case they can't.

Please provide a screen grab of your dashboard where you manage the listing and verified it at the time (I suppose you did - but maybe it was badly verified by the "Trusted Verifier" who knows)

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Google Maps Marker Stuck in the Ocean

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭

@Helmut Geissler

 

Okay, I'll tell everything in here

My verified business in northern New York State is listed in the middle of the Atlantic ocean!

[ Edited ]
Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭

Greeting,

I looked up my new google business listing and was located off the coast of Africa! I am located in northern New York State USA.

https://www.google.com/maps/place/Adirondack+Tech+Support/@6.9744043,-20.5840749,3z/data=!4m2!3m1!1s...

 

Not sure how this is, I am a verified business so my address is accurate.

Is there something I should do or is this something google would address?

 

<Moved to Google My Business Community by Community Manager>

Google Maps Marker Stuck in the Ocean

[ Edited ]
Top Contributor
# 9
Top Contributor

@Lottie D 

 

I just noticed a report of an other user about the same as @feby f experienced.

Since this third case smells very much like a new bug on Googles end I would like to make an exception enforcing users to start their own thread regarding this "Ocean" matter..

 

Please provide here more and specific details about your own business "mined" in the Atlanctic Ocean  (best would be a link and the name of the business)

 

I'm going to escalate this suspected bug now to Google and would like to collect them all in one thread - until Google investigates and fixed it.

Thanks for understanding

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: My verified business in northern New York State is listed in the middle of the Atlantic ocean!

Top Contributor
# 10
Top Contributor

Hi @Eric S

 

you are today the third user reporting this issue 

The two other users reported it in this thread

 

In order to collect all such cases in one thread I'm moving your thread onto the other - this enables me to escalate all three cases better to Google.

But I also recommend reading my advice to  @feby f about contacting support in the other thread.

 

Hope this helps for now.

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile
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