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Google Map Help

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Our business is completely searchable on google maps if you are on a desktop. The problem we are finding is that if you try to search for our business on google maps mobile we do not even appear in the search results. The other issue is that if you just enter our address in Google maps on a mobile phone it will try to take you to an incorrect road that doesn't even connect with our building. 

 

Malouf

1525 West 2960 South Logan, UT 84321

(800) 517-7179

https://plus.google.com/u/0/+Maloufsleep/

1 Expert replyverified_user

Re: Google Map Help

Top Contributor
# 2
Top Contributor

@Isaac P

 

the page you provided isn't tied to GMaps at all.

Guessing (but not sure) you either forgot to verify it or got suspended it.

There is however an verified local listing on GMaps https://maps.google.com/?cid=8957031751718091540

Is this yours?

It's this one of Google+: Malouf

what exactly is the issue with the listing I provided the two above  links for

 

 

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Google Map Help

Top Contributor
# 3
Top Contributor

@Isaac P

you mistakenly started an other thread answering apparently there my question.

 

But I can't access this other thread as it is taken down for what ever reason by a communication manager.

Quoting below what I got via a notification mail for the deletd thread:

 

"@Helmut Geissler
Thank you for your reply. I must have provided the wrong link. Yes that link that you posted is our verified local business listing. That is also the correct Google Plus link (sorry for the mix-up). The problem comes with the google maps mobile app. While we are completely searchable and verified online as you have proven, we cannot be found when someone tries to find us on their cell phone. I have searched "Malouf" on the google maps app on my iPhone and we do not show up on the search results. Also, when we provide our address to people coming to our facility, they are mistakenly taken to a nearby neighborhood instead of our building. It appears that we don't even exist on the mobile version"

 

Based on that info I guess you refer to an other "malouf" business for a car dealer.

Its about this unverified listing: https://goo.gl/maps/vdz41Ur3wyw

I get this car dealer on  a search for "malouf near logan ut" on my Android.

 

Does this result describe your issue better?

 

 

 

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Google Map Help

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭
Yes this appears to be the issue. Thank you for your help with this!

Isaac

Re: Google Map Help

Top Contributor
# 5
Top Contributor

have escalated the issue to Google:

IMHO wrong result on a certain search query (link for my onwn reference only)

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Google Map Help

Top Contributor
# 6
Top Contributor
Google reported it to their team resonsible for search results and they're working on an investigation (but there is no ETA)
_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile