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Google Knowledge panel graph is merging data

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi all,

I work for Swansea University Medical School and, two days ago I noticed that our data in the Google Knowledge panel graph has been merged with Swansea University.

 

We both have separate GMB pages, but Swansea University can't access theirs, and now they're trying to access ours.

 

As you can see in the attachment, when you google Medical Schools UK, it brings up the card of Swansea University. Until two days ago, it brought up the data from our account. 

 

Also, in the other pictures, you can see what our knowledge card used to be, and what it is now. How can I get this sorted? The call centre staff don't seem to understand the problem and keep just telling me to optimise my account, which isn't going to resolve the issue.

 

Many thanks,

1. Full business name - Swansea University Medical School
2. Current business address - Sketty, Swansea, SA28PP
3. Current telephone number - 01792 604948
4. Google+ URL - https://plus.google.com/b/101592451610496052368/101592451610496052368?pageId=101592451610496052368&h...

 

Pre-merge.JPGKnowledge panel pre-mergeProblem 1.JPGKnowledge graph carousel - has Swansea University and not Swansea University Medical SchoolProblem 2.JPGCurrent knowledge panel

1 Expert replyverified_user

Google Knowledge panel graph is merging data

Top Contributor
# 2
Top Contributor

@Medical S

 

I see the mixed up issue.

But i see alos that for the medical school somebody made an address  change through GMaps / mapmaker and since the listing is  a verified listing the MM-entry goes into GoogleModeration what is bad and if possible th user "Anonymous4724" should "undo" his edit.

Address changes should made for any verified listing through the dashboard only

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Google Knowledge panel graph is merging data

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Hi Helmut,

 

thanks for for getting back to me. How do I resolve the issue? I changed the address because it was wrong, but then I've changed it back now and it still hasn't resolved it. Now, we both have this merged account and I can't seem to get help in undoing this.

 

 Cheers

Google Knowledge panel graph is merging data

Top Contributor
# 4
Top Contributor

@Medical S

 

Now the address in MapMaker is jsut "Sketty, Swansea SA28PP, UK" is this the correct and full address?

If not I recommend to update the address through the dahboard by the owner of the according listing - hope this are you.

Second questtion:

 

I was not able to find for the "Swansea University" any verified listing (btw didn't found an unverified listing either)

 

Do you have any clue such a GoogleMyBusiness listing does exist and if it not (yet) exist: for what for a street address should it appear?

 

Note: I don't speak about the knowledge graph  named as "Swansea University"

I'm talking about an apparently not yet existent GmB listing for the University.

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Google Knowledge panel graph is merging data

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

Hi Helmut,

 

So, it's not the full address, but when I changed it to the full address, it merged our Google My Business account with Swansea University. So, I've changed it back to the original one in the hope that it returns our correct knowledge card to Google's search.

 

Swansea University had a separate listing, but now it has been merged with our own, showing some data of ours (such as the Wikipedia blurb) and some information of theirs (such as name, social media tags etc).

 

Swansea University had claimed and verified their business (they have the verification code to prove it), but now, their Google My Business account is the same as ours.

 

Can you help?

 

Cheers,

 

Rhys

Google Knowledge panel graph is merging data

Top Contributor
# 6
Top Contributor

Sorry @Medical S for the delay

Can you please provide me the URL of the GoogleMyBusiness URL for the "Swansea Universit Medical School" 

 

It should look differently to the GMB URL of your  Swansea University"  - being apparently actually

https://plus.google.com/101592451610496052368/

 

PLease extract the requested URL clicking "Swansea Universit Medical School" in your  dashboard and copy/pasting the  shown URL of the browser address line.

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Google Knowledge panel graph is merging data

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭

Hi Helmut,

 

Not at all, thank you for getting back to me - much appreciated. 

 

The GoogleMyBusiness URL is: https://business.google.com/b/101592451610496052368/dashboard/l/12395864052732136256?service=gmbl&c=...

 

Or

 

https://business.google.com/b/101592451610496052368/dashboard/l/12395864052732136256?hl=en 

 

The URL for the Google Plus page is ours, but has also been merged with Swansea University. So, as you can see, the name is Swansea University, and the details in 'About' is from Swansea University. Whereas the posts are from us, as are the pictures.

 

Google Knowledge panel graph is merging data

Top Contributor
# 8
Top Contributor

Damned!

 

its that strange:

 

an hour ago when I provided in my todays post the URL it came on my end as "Swansea University" and it came as a verified listing "Swansea University"

 

Now there is an other G+ page as "Swansea University" and it's https://plus.google.com/116418751681936753258 - but this time its not anymore coming as a verified listing - it seems not tied to GMaps any more.

In fact it looks as a suspended or deactivated page.

Even more strange:

yours (https://plus.google.com/101592451610496052368) and the university page (https://plus.google.com/116418751681936753258) have both the same website and phone number

+44 1792 205678
swansea.ac.uk  (linked on both pages as "http://www.swansea.ac.uk/medicine/" - being your website)
However on http://www.swansea.ac.uk/medicine/ (and there on http://www.swansea.ac.uk/medicine/contactus/) the phone number for the medicine school is published differently as specified on https://plus.google.com/101592451610496052368 as "+44 1792 205678"
 
The medicine school should definetively have their own phone number +44 (0)1792 513400 specified (as per http://www.swansea.ac.uk/medicine/contactus/)
 instead of actually +44 1792 205678
Means specifying the same phone number and websites for the university and th medicine school is responsible for not having both lsitings "alive" as local listings.
And this (bad) way you get both pages affecting each other regarding their appearance as GoogleMyBusiness and the Knowledge graphs merged too.
 
 
My Facit for now:
 
The owner of both  pages 
and 
have to edit their pages in order to make sure having different websites phone numbers and if possible differen addresses too. (at least having different house or suite numbers)

 

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile