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Google Knowledge Panel totally incorrect

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hello,

I know google says the knowledge panel is a compilation of information found on the web however this doesn't seem to be true. The paragraph written there had never appeared anywhere else because it is completely inaccurate. We have never had "Venetian-style Pizza" as an example. Furthermore, we are no longer a "pizza/build-your-own-pasta place" - it is all over the web for a very long time we are an "Italian restaurant specializing in rustic, Norther-Italian cuisine". It is VERY FRUSTRATING to not have control over information about our own business and to be able to correct inaccurate information when it arises. PLEASE - can google fix this?

 

Also, our DBA has been officially changed. How do I change the name of our page?

 

Thank you,

Juliana Roman, Owner

PR Italian Bistro

3908 N. Sheridan Rd., Chicago, IL 60613

773-404-8955

 

https://business.google.com/u/0/b/117476724957931052143/dashboard/l/04436792683336097098

2016-09-09 (4).png

1 Expert replyverified_user

Re: Google Knowledge Panel totally incorrect

Top Contributor
# 2
Top Contributor

Hi @Juliana M

 

From the screen shot, i see that you have access to the account.  To change name, go to dashboard admin and change the name.

 

Dashboard >> https://business.google.com/manage/

 

Manage Location >> EDIT

 

Change Name >> make sure name change is reflected on website and all citations across the web ( yelp, trip, etc etc )

 

As for the editorial summary >> you can request and edit to this.

 

http://onlineownership.com/report-incorrect-summary-terms-google-business-pages/

 

 

 

 



Tim Capper, Google My Business Top Contributor
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Re: Google Knowledge Panel totally incorrect

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Thank you!

Re: Google Knowledge Panel totally incorrect

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭
But watch out! When you change any of the main information, like name, address etc, you have to re-verify your business. I just did that for one of our locations and we have been unverified for the last 2 weeks. The only way I found out about this is via my Dashboard. I cannot respond to reviews, None of my other updates (like photos) show up until I receive that little card with the code. It is extremely frustrating, since we are in serious competition with other local businesses, and right now we are not even considered in local ranking where we used to by in the top 4. Be very, very careful! And good luck.