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Google Hours Keep Changing

[ Edited ]
Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hello, 

 

My name is Perri Thompson, I'm the Web Specialist for LEGOLAND California. I update our Google Business Hours on a weekly basis but for some reason they always revert back to weird/incorrect times. For instance, it automatically removed my updates and now says we are open 24/7. Is there a way to fix this issue or just remove the hours all together?

 

Thank you!

 

Perri Thompson | Web Specialist
LEGOLAND® California Resort
One LEGOLAND Drive | Carlsbad | CA | 92008 | USA
Office: 00.1.760.918.5361
E-Mail: Perri.Thompson@legoland.com
www.LEGOLAND.com

1 Expert replyverified_user

Google Hours Keep Changing

Top Contributor
# 2
Top Contributor

There are two legoland related listing in Carlsbad, CA.

One is about the theme park and one is for the hotel.

About what listing are you complaining"

 

 

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Google Hours Keep Changing

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Hello Perri,

 

It currently shows as such:

Saturday to Wednesday: 10AM-7PM

Thursday-Friday: 10AM-6PM

 

What should be the correct hours?

 

Thanks,

Aaliyah

 

Google Hours Keep Changing

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭

I have a similar issue and am in the same industry. The problem I'm finding is Google will remove hours or change them. I've been looking into citations as being one of the contributing factors. Am wondering if our esteemed experts have a solution. Correcting them doesn't seem to solve it, as Google just tosses it into the "pending review" bin, which essentially strips hours off your listing completely or publishes old/incorrect hours. Great user experience.

Google Hours Keep Changing

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

I'm having the same issue. Our opening times are 10.00 - 01.00 during the weekday and 10.00 - 03.00 at weekends but google keeps changing it so it has two different times looking like we close at 12am. For example Sunday opening hours say: 12.00am - 03am 10am - 12am it looks very confusing to the customers and I have already had a number of confused guests on the phone. Can someone please suggest how to fix this.