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Google Business not showing my photos

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi there, 

 

I've had a business page (Happy Photographer Goetzeestraat 2 Haarlem) for quite some time now and it's always worked perfectly until today, when I noticed that it's not showing any of my uploaded photos (which is kind of key - since I'm a photographer). It's just showing a blank white square which takes me to Google Images upon clicking on it. It does this in multiple browsers. Now, I have actually uploaded photos and can see them when I'm logged into my business page. What is wrong?

 

Also, the listing is showing an old Facebook URL. I've changed it today and I would like to update the URL on Google Business too. 

 

I'd love some help :) 

 

Screen-Shot-2016-08-15-at-10.07.02.jpg

 

Melanie

2 Expert replyverified_user

Re: Google Business not showing my photos

Top Contributor
# 2
Top Contributor

Hi @Melanie C,

 

You can click on the suggest an edit link in the knowledge panel and submit your updated Facebook profile and any other info, which will be a step in the right direction. 

 

I would suggest adding a link on your website to your G+ page for starters. I will research further on the blank photos (which I get, as well when reviewing your knowledge panel)... or someone else will reply on this issue.

 

Kind Regards,

 

James 

 

 

____________________________________________________________
Google My Business & Google AdWords Top Contributor
Google Partner | GYBO Agency | Local Guide | My Profile


 


 


 

Re: Google Business not showing my photos

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Thank you James! I've suggested an edit for my Facebook profile and wil await your reply regarding the photo issue. :)

Re: Google Business not showing my photos

[ Edited ]
Top Contributor
# 4
Top Contributor

Hi @Melanie C,

 

You are very welcome. 

 

I do see that when I click on see photos in the white box, I do go to all of these photos. Are these the actual photos you uploaded? It seems to be a generic images listing with only a few of yours? 

 

Kind Regards,

 

James

____________________________________________________________
Google My Business & Google AdWords Top Contributor
Google Partner | GYBO Agency | Local Guide | My Profile


 


 


 

Re: Google Business not showing my photos

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

Hi James,

 

Almost all of those are mine, but they aren't the ones I uploaded. Let me attach a screenshot of the ones I did upload: 

 

Screen-Shot-2016-08-16-at-08.49.01.jpgScreen-Shot-2016-08-16-at-08.49.06.jpg

Re: Google Business not showing my photos

Top Contributor
# 6
Top Contributor

Hi @Melanie C,

 

Thanks for the screenshot. I do see that your images are not showing and clicking on see photos is opening a a search on Google Images. 

 

 

@Colan N, could you please look at this listing. Do you know what is causing the photos not to show?

 

Kind Regards,

 

James

____________________________________________________________
Google My Business & Google AdWords Top Contributor
Google Partner | GYBO Agency | Local Guide | My Profile


 


 


 

Re: Google Business not showing my photos

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭
Indeed. Eagerly awaiting your reply - thanks for the help so far! :)

Re: Google Business not showing my photos

[ Edited ]
Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭

Hi @James_Clemens and Colan,

Any news? :)

Re: Google Business not showing my photos

Top Contributor
# 9
Top Contributor

Thanks for the ping @James_Clemens

 

@Melanie C, did you recently delete any photos from your GMB dashboard?

 

It will likely fix itself on its own in the near future. 

 

You could try GMB Support, but I am not too certain they could help with this issue. 

 

Colan Nielsen, Google My Business Top Contributor
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Re: Google Business not showing my photos

Top Contributor
# 10
Top Contributor

Very welcome, Colan, we appreciate your insight on this. 

 

@Melanie C, As Colan stated, when you recently made the changes to the photos (adding them, removing, editing, etc.), they are being processed and should show up soon. Let's give it a little more time and regroup mid week.

 

Have a great weekend,

 

James

____________________________________________________________
Google My Business & Google AdWords Top Contributor
Google Partner | GYBO Agency | Local Guide | My Profile