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Google Business not letting me delete a phone number

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

We've got a phone number on our google my business page that's nothing to do with the business and it won't let me delete or edit it. I can delete, edit and add other numbers but everytime I try to do that to this number it's just not working. The page is

 

https://business.google.com/b/110632471569551062255/edit/l/02415335164192152186?hl=en

 

and the wrong number is 0425 449 952. We have no idea who's number this is, why it's not letting us delete it or where some stray reference to that number might be. Is there anywhere a number could be that can't be deleted? I've been clicking around various google accounts for 2 hours trying to find somewhere.

2 Expert replyverified_user

Re: Google Business not letting me delete a phone number

Top Contributor
# 2
Top Contributor

Hi @Ulrich S

 

To be able to edit your business information, you should log into Google My Business Dashboard at  https://www.google.com/business

 

However, if you have not yet claimed your business listing, here's how you can.

 

Thanks
Ratan Jha
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About Me: Community Profile | Ratan Jha INC. | Splashsys Webtech
If this or any other post solved your question, do not hesitate to accept it as the solution.

Google Business not letting me delete a phone number

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Hi Ratan

 

That's where I am trying to edit the phone number - everything else in the business page is editable including the other number but we just can't edit or delete a particular number - 0425 449 952

 

The business is claimed and everything seems fine, just this one number. Thanks

Google Business not letting me delete a phone number

Top Contributor
# 4
Top Contributor

@Ulrich S

 

For me the listing you provided th link for as per https://business.google.com/b/110632471569551062255/edit/l/02415335164192152186?hl=en

 

is this listing "CV Jedi" (aka https://plus.google.com/+CVJediPerth/)

and this listing shows me just the phone number "+61 422 869 628"

 

I can't see any wrong number like 0425 449 952.

Have oyu been able to fix it applying the hints of @Ratan-Jha?

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Google Business not letting me delete a phone number

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

We've tried making that change. On that CV Jedi page you showed the number is coming up correct but sometimes on some pages it's coming up with the incorrect number. I've created a screen recording of me trying to delete the number - on the page that @Ratan-Jha mentioned - and that all other number are editable except this one.

 

https://youtu.be/k90ZwcPodqY

Google Business not letting me delete a phone number

Top Contributor
# 6
Top Contributor

Strange  isn't it?

 

My only recommendation 

getting in touch with GMB support via one of these options and ask for help in getting the phone number edited:

 

Talk to a Specialist

Facebook

Twitter

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile