My Business
5.2K members online now
5.2K members online now
Follow threads that discuss the latest tips on how to get your business online… for free!
Guide Me
star_border
Reply

Getting Business Calls on my Mobile (Cell) Phone. Need this to stop ASAP

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

My old SEO guy, who set up our Google Business page, gets at least one phone call a week from people calling directly from Google search on Safari from an iPhone.

 

I can't find his phone number ANYWHERE on our Google accounts but he still gets the calls and we lose business when they go to him.

 

BEEN TRYING TO FIX THIS FOR MORE THAN A YEAR- I GET NO HELP FROM ANYONE OR ANYWHERE.

 

If anyone can offer assistance, I' be grateful

1 Expert replyverified_user

Re: Getting Business Calls on my Mobile (Cell) Phone. Need this to stop ASAP

Top Contributor
# 2
Top Contributor
Please include the following with your question:
1. Full business name
2. Current business address
3. Current telephone number
4. Google+ URL
_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Getting Business Calls on my Mobile (Cell) Phone. Need this to stop ASAP

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Fallsbrook Motors Ltd

163 Fallsbrook Road

London

SW16 6DY

020 8769 1184

https://plus.google.com/b/104931909957955413313/+FallsbrookmotorsCoUk

 

thanks

Re: Getting Business Calls on my Mobile (Cell) Phone. Need this to stop ASAP

Top Contributor
# 4
Top Contributor

Thanks @David B

 

I checked the data  for your bsuinesss on MapMaker and there is also just one phone number defined and visible: +44 20 8769 1184

 

Are oyu sure your SEO gets the calls fro users searching and finding your GoogleMyBusiness listing on iPhone or Safari?

 

can you send me please the phone number of the SEO privately so I can investigat for other sources?

(you can contact me offline the forum through this form after reading it's disclaimer:
http://goo.gl/ornqS8)

 

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Getting Business Calls on my Mobile (Cell) Phone. Need this to stop ASAP

[ Edited ]
Top Contributor
# 5
Top Contributor

Got your info and the mobile phone number.
Do you agree to share it privately with Google and my fellows TCs and RS to check on their end with iOS Mobile or Safari
(don't use either of it)

 

for my own reference only:  wrong phone number issue

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Getting Business Calls on my Mobile (Cell) Phone. Need this to stop ASAP

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭

Yes, Helmut. Thank you so much!

Re: Getting Business Calls on my Mobile (Cell) Phone. Need this to stop ASAP

Top Contributor
# 7
Top Contributor
I got a Rising Star with an iPhone trying your matter - searching for the business via Safari and via the Maps app:

In either case and if taping the shown phone icon he doesn't get the mobile phone but +44 20 8769 1184 called.
Have to admit I couldn't find anyone in the UK to test this (the Rising Star tried it from outside the UK)

So it seems hard to replicate it and I can do much more unless you get anyone in the UK with an iPhone being able to searcg your business but getting then the mentioned mobile number called.
Such iPhone owner should provide screenshots as a evidence the issue is somehow replicable and related to searching your business with a iPhone and from UK.

Greetings

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Getting Business Calls on my Mobile (Cell) Phone. Need this to stop ASAP

Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭

I'll ask someone the next time it happens (hasn't since we raised the issue). Thanks for your help, Helmut