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Get directions on Google maps major problem

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi,  we had a virtual tour of our shop done about two years ago,  the guy who set it up also set up our address,  until beknown to him ghee is an address very very similar only half a kilometre away   when you go to get directions on Google Maps it brings you to this house but it also shows a broken line heading to our shop,  you cannot get to us directly from house address,  on Google our business is located 100% but for this problem,  I have tried to move the location tag and have tried to contact Google on a number of occasions 

1 Expert replyverified_user

Get directions on Google maps major problem

Top Contributor
# 2
Top Contributor

Hi Stephen

 

Can you please provide the following information:

1. Full business name
2. Current business address
3. Current telephone number
4. Google+ URL


Priya Chandra, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.
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Re: Get directions on Google maps major problem

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Hi

Thank you so much for your reply

Our situation has slightly gone further down hill in the past week or so ,
the person who lives at *"1 Killegland Crescent" * has now
approached us and said he is fed up with getting knocks on his door and
receiving our mail.

If I may give a little back ground info to our situation.

We originally had 2 shops , our first (2003) was situated at *"50 Main
Street Finglas Dublin 11". *This is where we would have set up our first
Google account , and would have used *angelsofireland@gmail.com
* as our email address.

We then open our new store (2013) in *ASHBOURNE* Co Meath. now this is
where it gets a little complicated.

The shop in ASHBOURNE is on a street called by Killegland Street . our
shop front is on Killegland Street , but our legal address by AN Post is
1A Killegland Crescent . known and called by the developer as 49 High
Street ( have checked our license agreement and this is the address used by
our landlord)

Killegland crescent being a small square , where there are a group of shops
/ apartments and includes the Library belonging to Meath |County Council

Anyway , we were approached by a gentleman by the name of John Lynch a
Google authorized photographer based in the North of Ireland , to see if we
would like to have a virtual photographic shoot of our shop in Ashbourne
done.

We agreed , and an appointment was set up and the shoot was done , he then
went about setting up a second Google account to accommodate the virtual
soot of the shop in Ashbourne and he used the email address of
*angelsofirelandmaps@gmail.com
*.

He did have some sort of problems similar to ours whilst setting it up , he
had done a shoot for a shoe shop along the same street and I recall hearing
they had a similar problem re their address.

I hope you will be able to make sense of the above and apologize for going
on a bit long.

As I recall I mentioned in my previous email that if you do a google
search for our store in Ashbourne ( our ONE and only store now as we closed
down the store in FINGLAS last January 2016) you will find it on Google
Maps , the problem arises only when you look or press the GET DIRECTIONS
button that it will bring you too the house in Ashbourne with the same
address as ours , 1 Killegland Crescent.

As requested our details are

Angels of Ireland

1a Killegland Crescent , Killegland Street Ashbourne (have been told it
may be called 1a *The* Crescent )
00353 1 8499822

https://plus.google.com/u/1/




I hope the above is what you require

please let me know if you need any further information

Blessings

Stephen

Get directions on Google maps major problem

Top Contributor
# 4
Top Contributor

Hi Stephen

 

Ok, looking at your listing it has the address as 1 Killegland Crescent , Killegland Street Ashbourne.

 

If this is not correct (should be 1a) can you please make the change in your dashboard: manage.google.com/business

 

Once that is done, let me know and I'll check whether the directions have been updated appropriately. If not, I'll escalate to my community manager.


Priya Chandra, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.
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Re: Get directions on Google maps major problem

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭
Hi

Have made the change , hopefully it will work

Blessings

Stephen

--
*www.myjourneywiththeangels.com *
*By Patricia "yaya" Buckley*
*Published by Penguin Ire/UK*


*https://youtu.be/OYIhux3R5BU *



*Angels of Ireland*
49 High Street
Ashbourne
Co Meath
00353-1-8499822

~~~~~~~~~~~~~~
00353-1-8068837
Est: 2003

Vat : 3292349IH

www.angelsofireland.ie






Re: Get directions on Google maps major problem

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭
Hi

Have made the change , hopefully it will work

Blessings

Stephen

--
*www.myjourneywiththeangels.com *
*By Patricia "yaya" Buckley*
*Published by Penguin Ire/UK*


*https://youtu.be/OYIhux3R5BU *



*Angels of Ireland*
49 High Street
Ashbourne
Co Meath
00353-1-8499822

~~~~~~~~~~~~~~
00353-1-8068837
Est: 2003

Vat : 3292349IH

www.angelsofireland.ie






Get directions on Google maps major problem

Top Contributor
# 7
Top Contributor

Alright thanks.

 

Can you check the listing again in a couple of days and see if the address change has taken effect? If so please let me know.


Priya Chandra, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.
-----------------------------------
Follow me on Twitter  |   Connect on G+  |   Read my Blog

Re: Get directions on Google maps major problem

Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭
Hi

Thank you for your help but as you can see from screen shot it is still
bringing us to the residential house at 1 Killegland Cresent, the address
on our site is correct as 1a Killegland Cresent .

Best

Stephen

--
*www.myjourneywiththeangels.com *
*By Patricia "yaya" Buckley*
*Published by Penguin Ire/UK*


*https://youtu.be/OYIhux3R5BU *



*Angels of Ireland*
49 High Street
Ashbourne
Co Meath
00353-1-8499822

~~~~~~~~~~~~~~
00353-1-8068837
Est: 2003

Vat : 3292349IH

www.angelsofireland.ie






Get directions on Google maps major problem

Top Contributor
# 9
Top Contributor

No worries,

 

I'll ask Google to look at correcting those directions now that the address change has gone through.


Priya Chandra, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.
-----------------------------------
Follow me on Twitter  |   Connect on G+  |   Read my Blog

Re: Get directions on Google maps major problem

Visitor ✭ ✭ ✭
# 10
Visitor ✭ ✭ ✭
Thank you

Stephen B

--
*www.myjourneywiththeangels.com *
*By Patricia "yaya" Buckley*
*Published by Penguin Ire/UK*


*https://youtu.be/OYIhux3R5BU *



*Angels of Ireland*
49 High Street
Ashbourne
Co Meath
00353-1-8499822

~~~~~~~~~~~~~~
00353-1-8068837
Est: 2003

Vat : 3292349IH

www.angelsofireland.ie